CardConnect incident

Phone Support Service Disruption

Minor Resolved View vendor source →

CardConnect experienced a minor incident on February 20, 2025 affecting Phone Support, lasting 5h 29m. The incident has been resolved; the full update timeline is below.

Started
Feb 20, 2025, 02:30 PM UTC
Resolved
Feb 20, 2025, 07:59 PM UTC
Duration
5h 29m
Detected by Pingoru
Feb 20, 2025, 02:30 PM UTC

Affected components

Phone Support

Update timeline

  1. investigating Feb 20, 2025, 02:30 PM UTC

    We are investigating an issue with our phone support system which may be impacting your business. We are currently working to resolve this issue. If in need of immediate assistance please contact your account representative or create a ticket.

  2. resolved Feb 20, 2025, 07:59 PM UTC

    This incident has been resolved.