CardConnect incident

CoPilot Latency Issues

Minor Resolved View vendor source →

CardConnect experienced a minor incident on March 5, 2025 affecting CoPilot, lasting 17h 58m. The incident has been resolved; the full update timeline is below.

Started
Mar 05, 2025, 08:03 PM UTC
Resolved
Mar 06, 2025, 02:01 PM UTC
Duration
17h 58m
Detected by Pingoru
Mar 05, 2025, 08:03 PM UTC

Affected components

CoPilot

Update timeline

  1. investigating Mar 05, 2025, 08:03 PM UTC

    Users may experience extended load times and rendering issues while using CoPilot. We are currently investigating the issue.

  2. monitoring Mar 05, 2025, 08:10 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Mar 06, 2025, 02:01 PM UTC

    This incident has been resolved.