CardConnect incident

CardPointe Integrated Terminal Service Disruption

Minor Resolved View vendor source →

CardConnect experienced a minor incident on March 8, 2025 affecting CardPointe Integrated Terminal, lasting 4h 35m. The incident has been resolved; the full update timeline is below.

Started
Mar 08, 2025, 05:29 PM UTC
Resolved
Mar 08, 2025, 10:04 PM UTC
Duration
4h 35m
Detected by Pingoru
Mar 08, 2025, 05:29 PM UTC

Affected components

CardPointe Integrated Terminal

Update timeline

  1. investigating Mar 08, 2025, 05:29 PM UTC

    We are investigating a CardPointe Integrated Terminal service disruption which may be impacting your business. We are currently working to resolve this issue.

  2. identified Mar 08, 2025, 06:11 PM UTC

    The issue has been identified and we are implementing a fix. Merchants may be required to restart their device to re-connect to the CIT service.

  3. monitoring Mar 08, 2025, 07:22 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Mar 08, 2025, 10:04 PM UTC

    This incident has been resolved.