CardConnect incident

CardPointe Integrated Terminal Service Disruption

Minor Resolved View vendor source →

CardConnect experienced a minor incident on March 25, 2025 affecting CardPointe Integrated Terminal, lasting 16h 20m. The incident has been resolved; the full update timeline is below.

Started
Mar 25, 2025, 08:29 PM UTC
Resolved
Mar 26, 2025, 12:49 PM UTC
Duration
16h 20m
Detected by Pingoru
Mar 25, 2025, 08:29 PM UTC

Affected components

CardPointe Integrated Terminal

Update timeline

  1. identified Mar 25, 2025, 08:29 PM UTC

    We are investigating a disruption with CardPointe Integrated Terminals which may be impacting your business. We are currently working to resolve this issue.

  2. monitoring Mar 25, 2025, 08:48 PM UTC

    A fix has been implemented we are monitoring results. If you are still having issues with your terminal please manually power cycle the device.

  3. resolved Mar 26, 2025, 12:49 PM UTC

    This incident has been resolved.