CardConnect incident

Copilot/Cardpointe Service Disruption

Minor Resolved View vendor source →

CardConnect experienced a minor incident on April 1, 2025 affecting CardPointe Desktop and CoPilot, lasting 11h 21m. The incident has been resolved; the full update timeline is below.

Started
Apr 01, 2025, 01:29 AM UTC
Resolved
Apr 01, 2025, 12:50 PM UTC
Duration
11h 21m
Detected by Pingoru
Apr 01, 2025, 01:29 AM UTC

Affected components

CardPointe DesktopCoPilot

Update timeline

  1. investigating Apr 01, 2025, 01:29 AM UTC

    We are investigating an issue with Cardpointe and Copilot which may be impacting your business. We are currently working to resolve this issue.

  2. monitoring Apr 01, 2025, 01:37 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 01, 2025, 12:50 PM UTC

    This incident has been resolved.