CardConnect incident

MFA Service Disruption - CardPointe/CoPilot

Minor Resolved View vendor source →

CardConnect experienced a minor incident on April 8, 2025 affecting CardPointe Desktop and CoPilot, lasting 1h 36m. The incident has been resolved; the full update timeline is below.

Started
Apr 08, 2025, 01:53 AM UTC
Resolved
Apr 08, 2025, 03:30 AM UTC
Duration
1h 36m
Detected by Pingoru
Apr 08, 2025, 01:53 AM UTC

Affected components

CardPointe DesktopCoPilot

Update timeline

  1. monitoring Apr 08, 2025, 01:53 AM UTC

    We are investigating an MFA Service disruption which may be impacting your ability to login to CardPointe and CoPilot. We are currently working to resolve this issue.

  2. resolved Apr 08, 2025, 03:30 AM UTC

    This incident has been resolved.