CardConnect experienced a minor incident on April 16, 2025 affecting CardPointe Desktop, lasting 4h 27m. The incident has been resolved; the full update timeline is below.
Affected components
CardPointe Desktop
Update timeline
- identified Apr 16, 2025, 12:41 PM UTC
Please be advised, some merchants may experience issues when exporting data from the CardPointe Desktop application. We are currently reviewing the issue and will provide additional updates as soon as available.
- monitoring Apr 16, 2025, 01:05 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 16, 2025, 05:08 PM UTC
This incident has been resolved.