CardConnect incident

INCIDENT: Hosted Payment Page Display Issue

Minor Resolved View vendor source →

CardConnect experienced a minor incident on May 13, 2025 affecting CardPointe Hosted Payment Page (HPP), lasting 2h 37m. The incident has been resolved; the full update timeline is below.

Started
May 13, 2025, 05:36 PM UTC
Resolved
May 13, 2025, 08:13 PM UTC
Duration
2h 37m
Detected by Pingoru
May 13, 2025, 05:36 PM UTC

Affected components

CardPointe Hosted Payment Page (HPP)

Update timeline

  1. investigating May 13, 2025, 05:36 PM UTC

    We have identified a display issue with the CardPointe Hosted Payment Page. We are currently investigating the issue.

  2. investigating May 13, 2025, 05:38 PM UTC

    We are continuing to investigate this issue.

  3. monitoring May 13, 2025, 06:05 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved May 13, 2025, 08:13 PM UTC

    This incident has been resolved.