Carbonite incident

Zix - Hosted Exchange - Mailboxes unable to connect - OWA/Outlook

Resolved after 2 hours 56 minutes, affecting Zix Hosted Exchange, on July 14, 2026.

monitoring Jul 14, 2026, 03:32 PM UTC

A fix has been implemented and we are monitoring the results.

Started
Jul 14, 2026, 03:25 PM UTC
Resolved
Jul 14, 2026, 06:21 PM UTC
Duration
2h 56m
Detected by Pingoru
Jul 14, 2026, 03:25 PM UTC

Affected components

Zix Hosted Exchange

Update timeline

  1. investigating Jul 14, 2026, 03:25 PM UTC

    Zix - Hosted Exchange is currently experiencing an issue with some mailboxes unable to connect. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3961151

  2. monitoring Jul 14, 2026, 03:32 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 14, 2026, 06:21 PM UTC

    This incident has been resolved.

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