Carbonite Outage History

Carbonite major outage · 1 active incident View live status →

Carbonite had 95 outages in the last 2 years totaling 482h 6m of downtime — averaging 3.9 incidents per month.

There were 95 Carbonite outages since December 1, 2025 totaling 482h 6m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.carbonite.com

Minor June 17, 2026

Desktop Messaging BMS experienced a degradation in service

Detected by Pingoru
Jun 17, 2026, 01:17 PM UTC
Resolved
Jun 17, 2026, 04:10 PM UTC
Duration
2h 52m
Affected: Desktop Messaging BMS
Timeline · 4 updates
  1. investigating Jun 17, 2026, 01:17 PM UTC

    Clients are unable to log into the faxadmin portal and experiencing SOAP API query errors. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3946292

  2. investigating Jun 17, 2026, 02:17 PM UTC

    Desktop Messaging BMS is experiencing a degradation in service. Clients are unable to log in to the faxadmin portal and are experiencing SOAP API query errors. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3946292

  3. investigating Jun 17, 2026, 03:17 PM UTC

    Desktop Messaging BMS is experiencing a degradation in service. Clients are unable to log in to the faxadmin portal and are experiencing SOAP API query errors. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3946292

  4. resolved Jun 17, 2026, 04:10 PM UTC

    Desktop Messaging BMS experienced a degradation in service. Clients were unable to log in to the faxadmin portal and are experiencing SOAP API query errors. The issue is now resolved. We appreciate your patience. Tracking Number: IM3946292

Read the full incident report →

Notice June 16, 2026

Core EDR/MDR experienced a data processing issue

Detected by Pingoru
Jun 16, 2026, 06:55 PM UTC
Resolved
Jun 16, 2026, 06:55 PM UTC
Duration
—
Affected: Core EDR/MDR
Timeline · 1 update
  1. resolved Jun 16, 2026, 06:55 PM UTC

    Core EDR/MDR experienced a data processing issue that affected a limited set of agents and subscription records during the routine maintenance on 15 June 2026. As a result, you may notice the following: - Activity from that day may not be fully reflected - Some agents uninstalled that day may still appear as installed - Subscription changes from that day may not be fully reflected - In limited cases, minor billing discrepancies may occur The issue is now resolved, and systems are operating normally. We appreciate your patience. If you notice anything unexpected, please contact your OpenText Support Team.

Read the full incident report →

Minor June 16, 2026

Oregon US7 experienced an issue

Detected by Pingoru
Jun 16, 2026, 05:44 PM UTC
Resolved
Jun 16, 2026, 07:05 PM UTC
Duration
1h 20m
Affected: Oregon US7
Timeline · 3 updates
  1. investigating Jun 16, 2026, 05:44 PM UTC

    Oregon US7 is currently experiencing an issue. Clients are unable to access the UI. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3945745

  2. investigating Jun 16, 2026, 06:45 PM UTC

    Oregon US7 is currently experiencing an issue. Clients are unable to access the UI. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3945745

  3. resolved Jun 16, 2026, 07:05 PM UTC

    Oregon US7 experienced an issue. Clients were unable to access the UI. The issue is now resolved. We appreciate your patience. Tracking Number: IM3945745

Read the full incident report →

Critical June 16, 2026

Core Secure Access is currently experiencing an outage

Detected by Pingoru
Jun 16, 2026, 02:14 PM UTC
Resolved
Jun 16, 2026, 02:25 PM UTC
Duration
11m
Affected: Core Secure Access
Timeline · 1 update
  1. investigating Jun 16, 2026, 02:14 PM UTC

    Core Secure Access is currently experiencing an outage. Clients are unable to access URLs. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3945596

Read the full incident report →

Major June 16, 2026

Core Secure Access Unavailable - IM3945596

Detected by Pingoru
Jun 16, 2026, 01:46 PM UTC
Resolved
Jun 16, 2026, 02:33 PM UTC
Duration
46m
Affected: B2B ConnectCore Collaboration AccessCore Secure AccessProviderLinkSupplier Portal
Timeline · 4 updates
  1. investigating Jun 16, 2026, 01:46 PM UTC

    OpenText Core Secure Access login is unavailable. Users who are logging in may encounter errors in the login process. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3945596

  2. investigating Jun 16, 2026, 02:20 PM UTC

    OpenText Core Secure Access login is unavailable. Users who are logging in may encounter errors in the login process. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3945596

  3. monitoring Jun 16, 2026, 02:30 PM UTC

    Core Secure Access was unavailable. Service has been restored and is now being validated. We appreciate your patience. Tracking Number: IM3945596

  4. resolved Jun 16, 2026, 02:33 PM UTC

    Core Secure Access was unavailable. The issue is now resolved. We appreciate your patience. Tracking Number: IM3945596

Read the full incident report →

Minor June 15, 2026

ZixProtect Link Protection returning errors

Detected by Pingoru
Jun 15, 2026, 02:34 PM UTC
Resolved
Jun 15, 2026, 04:07 PM UTC
Duration
1h 32m
Affected: Zix Threat Protection - Zix Protect
Timeline · 2 updates
  1. investigating Jun 15, 2026, 02:34 PM UTC

    We are currently investigating an issue with Link Protection in which the legacy wrapped URL's (link.zixcentral.com) are failing to load. We will update once we have further details. Incident #: IM3944768

  2. resolved Jun 15, 2026, 04:07 PM UTC

    This incident has been resolved.

Read the full incident report →

Major June 15, 2026

Zix Encryption Services - Email Message Privacy (EMP) domains tied to US Dallas Site 502 cannot log on service

Detected by Pingoru
Jun 15, 2026, 02:20 PM UTC
Resolved
Jun 16, 2026, 12:19 PM UTC
Duration
21h 59m
Affected: Zix Encryption Services - Email Message Privacy (EMP)
Timeline · 3 updates
  1. investigating Jun 15, 2026, 02:20 PM UTC

    Zix Encryption Services - Email Message Privacy (EMP) is currently experiencing an issue with portals attached to US Dallas Site 502. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3944733

  2. monitoring Jun 15, 2026, 03:23 PM UTC

    Zix Encryption Services - Email Message Privacy (EMP) experienced an issue with portals attached to US Dallas Site 502. Service has been restored and is now being validated. We appreciate your patience. Tracking Number: IM3944733

  3. resolved Jun 16, 2026, 12:19 PM UTC

    Zix Encryption Services - Email Message Privacy (EMP) experienced an issue with portals attached to US Dallas Site 502. The issue is now resolved. We appreciate your patience. Tracking Number: IM3944733

Read the full incident report →

Minor June 13, 2026

Zix Encryption Services - Email Message Privacy (EMP) Users Unable to login or access portals tied to Azure (US East)

Detected by Pingoru
Jun 13, 2026, 04:55 PM UTC
Resolved
Jun 13, 2026, 10:27 PM UTC
Duration
5h 31m
Affected: Zix Encryption Services - Email Message Privacy (EMP)
Timeline · 2 updates
  1. investigating Jun 13, 2026, 04:55 PM UTC

    Zix Encryption Services - Email Message Privacy (EMP) is currently experiencing an issue with portals tied to Azure (US East). Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3943986

  2. resolved Jun 13, 2026, 10:27 PM UTC

    Zix Encryption Services - Email Message Privacy (EMP) experienced an issue with portals tied to Azure (US East).. The issue is now resolved. We appreciate your patience. Tracking Number:

Read the full incident report →

Major June 10, 2026

Zix - Hex - Outlook connectivity Issue

Detected by Pingoru
Jun 10, 2026, 09:39 PM UTC
Resolved
Jun 11, 2026, 09:37 PM UTC
Duration
23h 58m
Affected: Zix Hosted Exchange
Timeline · 3 updates
  1. investigating Jun 10, 2026, 09:39 PM UTC

    We want to inform you of a recent service disruption affecting Outlook connectivity to our Exchange environment. Earlier today, during routine maintenance, some users experienced issues connecting to Outlook. Upon identifying the cause, our team promptly rolled back changes, which has resolved the issue. Service has now been fully restored, and Outlook connectivity is functioning normally. Tracking Number: IM3942421

  2. monitoring Jun 10, 2026, 09:39 PM UTC

    We want to inform you of a recent service disruption affecting Outlook connectivity to our Exchange environment. Earlier today, during routine maintenance, some users experienced issues connecting to Outlook. Upon identifying the cause, our team promptly rolled back changes, which has resolved the issue. Service has now been fully restored, and Outlook connectivity is functioning normally. Tracking Number: IM3942421

  3. resolved Jun 11, 2026, 09:37 PM UTC

    Zix Hosted Exchange experienced was unavailable for some users connecting via Outlook. Service has been restored and is now being validated. We appreciate your patience. Tracking Number: IM3942421

Read the full incident report →

Minor June 9, 2026

Content upload degraded in OCP US

Detected by Pingoru
Jun 09, 2026, 08:47 PM UTC
Resolved
Jun 16, 2026, 12:09 PM UTC
Duration
6d 15h
Affected: Core Collaboration for Engineering (xchange.us.opentext.com)Core ComplianceCore Content Management (corecontent.us.opentext.com)Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText
Timeline · 3 updates
  1. investigating Jun 09, 2026, 08:47 PM UTC

    We are currently experiencing degradation in the OCP US environment impacting content uploads. Teams are engaged in troubleshooting to resolve the issue.

  2. monitoring Jun 09, 2026, 11:03 PM UTC

    A fix has been implemented and we are monitoring the environment

  3. resolved Jun 16, 2026, 12:09 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 9, 2026

Zix Encryption Services - Secure Cloud Email Encryption (AEE) delayed processing with DLP

Detected by Pingoru
Jun 09, 2026, 08:17 PM UTC
Resolved
Jun 11, 2026, 11:52 AM UTC
Duration
1d 15h
Affected: Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE)
Timeline · 3 updates
  1. investigating Jun 09, 2026, 08:17 PM UTC

    Zix Encryption Services - Secure Cloud Email Encryption (AEE) is currently experiencing an issue with the delayed processing of emails sent to the DLP service. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM394167

  2. monitoring Jun 09, 2026, 11:25 PM UTC

    Zix Encryption Services - Secure Cloud Email Encryption (AEE) experienced an issue with the delayed processing of emails sent to the DLP service. Service has been restored and is now being validated. We appreciate your patience. Tracking Number: IM394167

  3. resolved Jun 11, 2026, 11:52 AM UTC

    Zix Encryption Services - Secure Cloud Email Encryption (AEE) experienced an issue with the delayed processing of emails sent to the DLP service. No further reports have been received. The issue is now resolved. We appreciate your patience. Tracking Number: IM394167

Read the full incident report →

Notice June 7, 2026

Multiple Applications in OCP North America and Europe were unavailable

Detected by Pingoru
Jun 07, 2026, 06:30 AM UTC
Resolved
Jun 07, 2026, 06:30 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Jun 07, 2026, 03:40 AM UTC

    The following applications in both North America (Li3) and Europe (AM3) were unavailable. Teams were assembled at the time and recoveries were seen after restarting Authentication and Entitlement services. Reference: IM3940155

Read the full incident report →

Minor June 4, 2026

Core EDR/MDR experienced service degradation

Detected by Pingoru
Jun 04, 2026, 08:00 PM UTC
Resolved
Jun 05, 2026, 01:13 AM UTC
Duration
5h 13m
Affected: Core EDR/MDR
Timeline · 5 updates
  1. investigating Jun 04, 2026, 08:00 PM UTC

    Core EDR/MDR is currently experiencing service degradation. Partners in the U.S. data center may experience issues downloading agents. Teams are currently assembled and working to resolve the issue. We appreciate your patience. If you have any questions or concerns, please reach out to the Support Team.

  2. monitoring Jun 04, 2026, 09:07 PM UTC

    Core EDR/MDR experienced service degradation. Partners in the U.S. data center may have experienced issues downloading agents. Service has been restored and is now being validated. We appreciate your patience. If you have any questions or concerns, please reach out to the Support Team.

  3. monitoring Jun 04, 2026, 10:00 PM UTC

    Core EDR/MDR experienced service degradation. Partners in the U.S. data center may have experienced issues downloading agents. Service has been restored and is now being validated. We appreciate your patience. If you have any questions or concerns, please reach out to the Support Team.

  4. monitoring Jun 04, 2026, 11:00 PM UTC

    Core EDR/MDR experienced service degradation. Partners in the U.S. data center may have experienced issues downloading agents. Service has been restored and is now being validated. We appreciate your patience. Updates for this issue will be sent every 4 hours or if there are significant updates, whichever comes first. If you have any questions or concerns, please reach out to the Support Team.

  5. resolved Jun 05, 2026, 01:13 AM UTC

    Core EDR/MDR experienced service degradation. Partners in the U.S. data center may have experienced issues downloading agents. The issue is now resolved. We appreciate your patience.

Read the full incident report →

Minor June 3, 2026

Fax Cloud Connect (RightFax) and Fax2Mail experienced intermittent connectivity issues

Detected by Pingoru
Jun 03, 2026, 03:44 PM UTC
Resolved
Jun 03, 2026, 04:57 PM UTC
Duration
1h 13m
Affected: Fax Cloud Connect (RightFax)Fax2Mail
Timeline · 3 updates
  1. investigating Jun 03, 2026, 03:44 PM UTC

    Fax Cloud Connect (RightFax) and Fax2Mail are currently experiencing intermittent connectivity issues that started on 3 June 2026 at 10:26 UTC. Clients are unable to access the portal to send faxes. Teams are currently assembled and working to resolve the issue. Backlogs exist and are currently being processed. We appreciate your patience. Tracking Number: IM3938188

  2. monitoring Jun 03, 2026, 04:25 PM UTC

    Fax Cloud Connect (RightFax) and Fax2Mail experienced intermittent connectivity issues that started on 3 June 2026 at 10:26 UTC and were restored at 15:26 UTC. Clients were unable to access the portal to send faxes. Service has been restored, and backlogs are being processed. We appreciate your patience. Tracking Number: IM3938188

  3. resolved Jun 03, 2026, 04:57 PM UTC

    Fax Cloud Connect (RightFax) and Fax2Mail experienced intermittent connectivity issues that started on 3 June 2026 at 10:26 UTC and were restored at 15:26 UTC. Clients were unable to access the portal to send faxes. Backlogs have been cleared at 16:50 UTC, and the issue is now resolved. We appreciate your patience. Tracking Number: IM3938188

Read the full incident report →

Minor June 2, 2026

Email Threat Protection Link Protection returning "service unavailable" sproadically

Detected by Pingoru
Jun 02, 2026, 04:20 PM UTC
Resolved
Jun 03, 2026, 02:32 PM UTC
Duration
22h 12m
Affected: Zix Threat Protection - Email Threat Protection
Timeline · 2 updates
  1. monitoring Jun 02, 2026, 04:20 PM UTC

    Our team is actively monitoring our fix and have seen sporadic reports of "Service Unavailable" when accessing wrapped URL's. Our team is monitoring the logs and have placed fixes in place to mitigate the errors quickly. The team is currently working on testing/deployment of a permanent hotfix for this issue as well. We apologize for any inconvenience this may be causing. Incident: IM3936734

  2. resolved Jun 03, 2026, 02:32 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 1, 2026

ETP Link Protection wrap URL are not loading correctly

Detected by Pingoru
Jun 01, 2026, 03:02 PM UTC
Resolved
Jun 01, 2026, 06:11 PM UTC
Duration
3h 9m
Affected: Zix Threat Protection - Email Threat Protection
Timeline · 4 updates
  1. identified Jun 01, 2026, 03:02 PM UTC

    We have identified and issue with the ETP Link Protection service and are working to resolve this issue as soon as possible. Incident #:IM3936734

  2. identified Jun 01, 2026, 04:15 PM UTC

    We have identified the issue and are working with our engineering team to resolve the issue. We are seeing sporadic failures of our Link Protection and are continuing to work towards a resolution. Incident #:IM3936734

  3. monitoring Jun 01, 2026, 05:10 PM UTC

    We have deployed a hotfix and are seeing improvements in the Link Protection scanning completing. We are currently monitoring to ensure the issue is fully reesolved. Incident #:IM3936734

  4. resolved Jun 01, 2026, 06:11 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 1, 2026

Zix Encryption Services - ZixPortal Showing Message Expired when using link

Detected by Pingoru
Jun 01, 2026, 01:52 PM UTC
Resolved
Jun 01, 2026, 08:22 PM UTC
Duration
6h 30m
Affected: Zix Encryption Services - ZixPortal
Timeline · 3 updates
  1. investigating Jun 01, 2026, 01:52 PM UTC

    Zix Encryption Services - ZixPortal is currently experiencing an issue with using the link from the secure message portal invites. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3936680

  2. monitoring Jun 01, 2026, 04:02 PM UTC

    Zix - Cybersecurity - Zix Encryption Services - ZixPortal experienced an issue with users receiving "Message Expired" and "Message Deleted" notifications. Service has been restored and is now being validated. We appreciate your patience. Tracking Number: IM3936680

  3. resolved Jun 01, 2026, 08:22 PM UTC

    Zix Encryption Services - ZixPortal experienced an issue when using the link in secure message portal invites. There have been no new issues reported after the fix. The issue is now resolved. We appreciate your patience. Tracking Number: IM3936680

Read the full incident report →

Critical May 31, 2026

Multiple OCP applications are not available in both EU and NA

Detected by Pingoru
May 31, 2026, 03:26 AM UTC
Resolved
May 31, 2026, 11:36 AM UTC
Duration
8h 9m
Affected: Core Collaboration for EngineeringCore ComplianceCore Collaboration for EngineeringCore Content ManagementCore Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenTextCore ComplianceCore Content ManagementCore Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText
Timeline · 3 updates
  1. identified May 31, 2026, 03:26 AM UTC

    Multiple OCP applications are not available in both EU and NA. Teams are engaged and actively working towards a resolution

  2. monitoring May 31, 2026, 03:37 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved May 31, 2026, 11:36 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 29, 2026

Email Threat Protection Link Protection returning "Service Unavilable"

Detected by Pingoru
May 29, 2026, 02:22 PM UTC
Resolved
May 29, 2026, 03:08 PM UTC
Duration
46m
Affected: Zix Threat Protection - Email Threat Protection
Timeline · 2 updates
  1. investigating May 29, 2026, 02:22 PM UTC

    We are currently investigating an issue in which our Link Protection is retuning a "service unavailable" error when accessing a protected link. Out internal teams are actively triaging the issue and will update as soon as more information is made available. Incident: IM3935335

  2. resolved May 29, 2026, 03:08 PM UTC

    We have resolved the issue and apologize for any inconvenience this may have caused. Incident: IM3935335

Read the full incident report →

Minor May 29, 2026

Core Capture Australia is in a degraded state

Detected by Pingoru
May 29, 2026, 09:46 AM UTC
Resolved
May 29, 2026, 01:50 PM UTC
Duration
4h 4m
Affected: Core CaptureCore Capture for SAP® Solutions
Timeline · 3 updates
  1. identified May 29, 2026, 09:46 AM UTC

    Core Capture Australia is experiencing performance degradation in processing documents. Teams have been assembled and are working towards a resolution

  2. monitoring May 29, 2026, 12:17 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved May 29, 2026, 01:50 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice May 27, 2026

Core EDR/MDR experienced an issue

Detected by Pingoru
May 27, 2026, 01:34 PM UTC
Resolved
May 27, 2026, 01:34 PM UTC
Duration
—
Affected: Core EDR/MDR
Timeline · 1 update
  1. resolved May 27, 2026, 01:34 PM UTC

    Core EDR/MDR experienced an issue affecting access to the Detection & Response Portal. Users may have encountered a server error immediately after logging in, preventing access to the portal interface. The issue is now resolved. We appreciate your patience.

Read the full incident report →

Minor May 27, 2026

Cloud Fax services Europe experienced an issue

Detected by Pingoru
May 27, 2026, 11:03 AM UTC
Resolved
May 27, 2026, 11:45 AM UTC
Duration
41m
Affected: Fax Cloud Connect (RightFax)Fax2MailProduction Messaging
Timeline · 2 updates
  1. investigating May 27, 2026, 11:03 AM UTC

    The following services are currently experiencing an issue. Teams are currently assembled and working to resolve the issue. We appreciate your patience. - Fax Cloud Connect (RightFax) - Fax2Mail - Production Messaging Tracking Number: IM3933644

  2. resolved May 27, 2026, 11:45 AM UTC

    The following services experienced an issue. The issue is now resolved; however, backlogs are still being processed. We appreciate your patience. - Fax Cloud Connect (RightFax) - Fax2Mail - Production Messaging Tracking Number: IM3933644

Read the full incident report →