RCA for IM4000627 PM1011731
Affected: Frankfurt EU8
Timeline · 1 update
- resolved Oct 12, 2026, 05:50 PM UTC
The RCA is now available. Click here for RCA.
Carbonite Outage History
Carbonite major outage · 1 active incident View live status →Carbonite had 157 outages in the last 2 years totaling 534h 38m of downtime — averaging 6.5 incidents per month.
There were 157 Carbonite outages since December 1, 2025 totaling 534h 38m of downtime. Each is summarised below — incident details, duration, and resolution information.
RCA for IM3998323 PM1011731
Affected: Frankfurt EU8
Timeline · 1 update
- resolved Oct 12, 2026, 05:45 PM UTC
The RCA is now available. Click here for RCA.
Zix SMB and Secure Cloud Encryption services Receiving "Unbalanced" reject for outgoing messages
Affected: Zix Encryption Services - Hosted SMBZix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE)
Timeline · 6 updates
- investigating Oct 09, 2026, 03:09 PM UTC
Multiple services are currently experiencing an issue where senders of messages are receiving "unbalanced" as a reject/NDR notification. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: forth coming
- investigating Oct 09, 2026, 03:12 PM UTC
Multiple services are currently experiencing an issue in which message senders are receiving "unbalanced" as a reject/NDR notification. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM4015057
- investigating Oct 09, 2026, 03:24 PM UTC
Zix SMB and Secure Cloud Encryption services are currently experiencing an issue when senders of messages are receiving a reject notice/NDR with "Unbalanced" as the reason. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM4015057
- investigating Oct 09, 2026, 04:06 PM UTC
Zix SMB and Secure Cloud Encryption Services are still experiencing an issue when sending outbound messaging. Teams have assembled, identified the problem, and are working to resolve the issue as quickly as possible. We appreciate your patience. Tracking Number: IM4015057
- monitoring Oct 09, 2026, 04:25 PM UTC
Zix SMB and Secure Cloud Encryption services experienced an issue where all outbound messages were rejected for "Unbalanced". Service has been restored and is being validated. We appreciate your patience. Tracking Number: IM4015057
- resolved Oct 09, 2026, 08:22 PM UTC
Zix SMB and Secure Cloud Encryption services experienced an issue when sending outbound messages. Users would experience messages being undelivered, with the NDR showing the issue as Unbalanced. The issue is now resolved. We appreciate your patience. Tracking Number: IM4015057
Core Share CA Login Issue
Affected: Core Share - CA
Timeline · 3 updates
- investigating Oct 08, 2026, 10:29 PM UTC
We are currently investigating this issue.
- investigating Oct 08, 2026, 10:32 PM UTC
Issue has been resolved. Core Share CA is fully operational.
- resolved Oct 08, 2026, 10:33 PM UTC
This incident has been resolved.
Core US was experiencing service degradation
Affected: Core Collaboration for Engineering (xchange.us.opentext.com)Core Content Management (corecontent.us.opentext.com)Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenTextCore Platform - Search
Timeline · 4 updates
- identified Oct 08, 2026, 08:00 PM UTC
Core US is currently experiencing an issue affecting search functionality. Teams have identified a recurrence and are working to resolve the issue. We appreciate your patience. - Core Collaboration for Engineering (xchange.us.opentext.com) - Core Content Management (corecontent.us.opentext.com) - Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText - Core Platform - Search Tracking Number: IM4014044
- identified Oct 08, 2026, 09:00 PM UTC
Core US is currently experiencing an issue affecting search functionality. Teams have identified a recurrence and are working to resolve the issue. We appreciate your patience. - Core Collaboration for Engineering (xchange.us.opentext.com) - Core Content Management (corecontent.us.opentext.com) - Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText - Core Platform - Search Updates for this issue will be sent every 2 hours or if there are any significant updates, whichever comes first. Tracking Number: IM4014044
- identified Oct 08, 2026, 11:00 PM UTC
Core US is currently experiencing an issue affecting search functionality. Teams have identified a recurrence and are working to resolve the issue. We appreciate your patience. - Core Collaboration for Engineering (xchange.us.opentext.com) - Core Content Management (corecontent.us.opentext.com) - Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText - Core Platform - Search Updates for this issue will be sent every 2 hours or if there are any significant updates, whichever comes first. Tracking Number: IM4014044
- resolved Oct 08, 2026, 11:19 PM UTC
Core US was experiencing an issue affecting search functionality. The issue is now resolved. We appreciate your patience. - Core Collaboration for Engineering (xchange.us.opentext.com) - Core Content Management (corecontent.us.opentext.com) - Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText - Core Platform - Search Tracking Number: IM4014044
Core US experienced service degradation
Affected: Core Collaboration for Engineering (xchange.us.opentext.com)Core Content Management (corecontent.us.opentext.com)Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenTextCore Platform - Search
Timeline · 5 updates
Zix - Hosted Exchange Some users may receive Error 500 when accessing OWA
Affected: Zix Hosted Exchange
Timeline · 4 updates
- investigating Oct 07, 2026, 01:53 PM UTC
Zix - Hosted Exchange some users are currently experiencing an issue accessing OWA, receiving an error 500. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM4013681
- monitoring Oct 07, 2026, 03:27 PM UTC
Zix - Hosted Exchange some users are currently experiencing an issue accessing OWA, receiving an error 500.. Service has been restored and is being validated. We appreciate your patience. Tracking Number: IM4013681
- monitoring Oct 07, 2026, 03:27 PM UTC
We are continuing to monitor for any further issues.
- resolved Oct 07, 2026, 07:56 PM UTC
This incident has been resolved.
Frankfurt EU38 experienced an issue
Affected: Frankfurt EU38
Timeline · 1 update
- resolved Oct 02, 2026, 05:00 PM UTC
Frankfurt EU38 experienced an issue with Integration Studio. Saving listeners and creating scenarios were not working. The issue is now resolved. We appreciate your patience. Tracking Number: 3349552
Core Archive for SAP® Solutions - DE and Core Archive for SAP® Solutions - AU were unavailable
Affected: Core Archive for SAP® Solutions - AU (archive.au.opentext.cloud)Core Archive for SAP® Solutions - DE (archive.de.opentext.cloud)
Timeline · 2 updates
- investigating Oct 01, 2026, 09:46 AM UTC
Core Archive for SAP® Solutions - DE and Core Archive for SAP® Solutions - AU are currently unavailable. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM4009632
- resolved Oct 01, 2026, 10:18 AM UTC
Core Archive for SAP® Solutions - DE and Core Archive for SAP® Solutions - AU were unavailable. The issue is now resolved. We appreciate your patience. Tracking Number: IM4009632
Core Capture EU is experiencing degraded performance
Affected: Core Capture for SAP® Solutions
Timeline · 8 updates
Core EDR/MDR experienced service degradation
Affected: Core EDR/MDR
Timeline · 1 update
- resolved Sep 25, 2026, 06:56 PM UTC
Core EDR/MDR experienced an issue affecting workflow processing. Workflows created on or after 11 September 2026, as well as existing workflows updated on or after that date, may have not been triggering as expected. The issue is now resolved. We appreciate your patience. If you have any questions or concerns, please reach out to the Support Team.
Core DNS Protection Block Page experienced an issue
Affected: Core DNS Protection
Timeline · 13 updates
CTIS Service was in a degraded state in OCP US
Affected: Core Capture (corecapture.us.opentext.com)Core Platform - Content Transformation and Injection Services
Timeline · 5 updates
- investigating Sep 18, 2026, 03:11 PM UTC
Customers using CTIS-based ingestion in the OCP US environment may experience delays processing submitted jobs. Jobs submitted through SFTP or email ingestion may remain in the “Starting” state for an extended period until CTIS service connectivity is restored. Teams are assembled and actively looking at the issue for root cause and remediation Reference: IM4001177
- investigating Sep 18, 2026, 03:23 PM UTC
We are continuing to investigate this issue.
- investigating Sep 18, 2026, 04:38 PM UTC
Customers using CTIS-based ingestion in the OCP US environment may experience delays in processing submitted jobs. Jobs submitted through SFTP or email ingestion may remain in the “Starting” state for an extended period until CTIS service connectivity is restored. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM4001177
- monitoring Sep 18, 2026, 05:04 PM UTC
CTIS Service was in a degraded state in OCP US. Customers using CTIS-based ingestion in the OCP US environment may have experienced delays in processing submitted jobs. Service has been restored and is being validated. We appreciate your patience. Tracking Number: IM4001177
- resolved Sep 18, 2026, 05:30 PM UTC
CTIS Service was in a degraded state in OCP US. Customers using CTIS-based ingestion in the OCP US environment may have experienced delays in processing submitted jobs. The issue is now resolved. We appreciate your patience. Tracking Number: IM4001177
Frankfurt EU8 experienced service degradation
Affected: Frankfurt EU8
Timeline · 3 updates
Frankfurt EU8 experienced a service degradation.
Affected: Frankfurt EU8
Timeline · 4 updates
Zix Archive Services - BCA and ZixArchive receiving Error 500
Affected: Zix Archive Services - Business Communication ArchiveZix Archive Services - ZixArchive
Timeline · 3 updates
- investigating Sep 14, 2026, 12:26 PM UTC
Zix Archive Services BCA and ZixArchive are currently experiencing an issue when administrators navigate to the Archive pages of their respective interfaces. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3997654
- monitoring Sep 14, 2026, 01:31 PM UTC
Zix Archive Services BCA and ZixArchive experienced an issue when administrators navigated to the Archive pages of their respective interfaces. Service has been restored and is being validated. We appreciate your patience. Tracking Number: IM3997654
- resolved Sep 14, 2026, 02:50 PM UTC
Zix Archive Services BCA and ZixArchive experienced an issue when administrators navigated to the Archive pages of their respective interfaces. The issue is now resolved. We appreciate your patience. Tracking Number: IM3997654
Zix - M365 - Some users may be unable to connect to Microsoft 365 Exchange Online
Affected: Zix Office 365
Timeline · 11 updates
Desktop Messaging BMS experienced delays in processing outbound fax delivery
Affected: Desktop Messaging BMS
Timeline · 3 updates
- investigating Aug 28, 2026, 04:15 PM UTC
Desktop Messaging BMS is currently experiencing delays in processing outbound fax delivery. Document backlogs exist and are currently being processed. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3987893
- investigating Aug 28, 2026, 05:16 PM UTC
Desktop Messaging BMS is currently experiencing delays in processing outbound fax delivery. Document backlogs exist and are currently being processed. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3987893
- resolved Aug 28, 2026, 05:58 PM UTC
Desktop Messaging BMS experienced delays in processing outbound fax delivery. Backlogs have been cleared, and the issue is now resolved. We appreciate your patience. Tracking Number: IM3987893
Core Communications Europe was unavailable
Affected: Core Communications
Timeline · 3 updates
- investigating Aug 28, 2026, 02:42 AM UTC
Core Communications Europe is currently unavailable. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3987509
- monitoring Aug 28, 2026, 03:13 AM UTC
Core Communications Europe was unavailable. Teams are currently assembled and working to resolve the issue. Service has been restored and is being validated. We appreciate your patience. Tracking Number: IM3987509
- resolved Aug 28, 2026, 03:24 AM UTC
Core Communications Europe was unavailable. The issue is now resolved. We appreciate your patience. Tracking Number: IM3987509
MailStore Cloud was unavailable
Affected: MailStore Cloud
Timeline · 3 updates
- investigating Aug 26, 2026, 02:12 PM UTC
MailStore Cloud is currently unavailable. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
- monitoring Aug 26, 2026, 03:05 PM UTC
MailStore Cloud was unavailable. Service has been restored and is being validated. We appreciate your patience.
- resolved Aug 26, 2026, 03:57 PM UTC
MailStore Cloud was unavailable. The issue is now resolved. We appreciate your patience.
Core EDR/MDR is currently experiencing service degradation
Affected: Core EDR/MDR
Timeline · 8 updates
Zix - Secure Cloud Portal - Microsoft 365 - Unable to assign licensing
Affected: Zix Office 365
Timeline · 2 updates
- investigating Aug 13, 2026, 06:36 PM UTC
Secure Cloud Portal is currently experiencing an issue with Microsoft 365 license assignments. Our teams are actively investigating and working to restore normal functionality as quickly as possible. We appreciate your patience and understanding while we work toward a resolution. Workaround: After updating license counts in the Secure Cloud Portal, please sign in to the customer's Microsoft 365 Admin Center and assign licenses to users directly within the Microsoft 365 tenant. Tracking Number: IM3979306
- resolved Aug 14, 2026, 04:24 PM UTC
This incident has been resolved.
Cloud Fax services experienced delays in processing of fax files
Affected: Desktop Messaging BMSDesktop Messaging BMSDesktop Messaging BMS
Timeline · 3 updates
- investigating Aug 13, 2026, 03:09 PM UTC
Cloud Fax services is currently experiencing delays in processing of fax files. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Desktop Messaging BMS Tracking Number: IM3978817
- investigating Aug 13, 2026, 04:15 PM UTC
Desktop Messaging BMS is experiencing delays in processing fax files. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3978817
- resolved Aug 13, 2026, 05:02 PM UTC
Desktop Messaging BMS experienced delays in processing fax files. The issue is now resolved. We appreciate your patience. Tracking Number: IM3978817
Enterprise Service Management might have experienced issues accessing applications.
Affected: Cape Town SA34Central CA16Frankfurt EU3Frankfurt EU8Frankfurt EU18Frankfurt EU28Frankfurt EU38Oregon US2Oregon US6Oregon US7Oregon US24Oregon US26Oregon US42São Paulo BR14Singapore SG20Sydney AP10Tokyo JP12
Timeline · 10 updates
"Unknown Error" in CP Portal
Affected: Zix Customer Portal Interface - Customer Portal
Timeline · 3 updates
- investigating Aug 08, 2026, 03:05 PM UTC
Investigating: We are currently experiencing an issue in the CP Portal where users may encounter an "Unknown Error" message. Our Engineering team is actively investigating the issue and working toward a resolution. We will provide further updates as more information becomes available. Tracking Number - IM3976014
- monitoring Aug 08, 2026, 08:03 PM UTC
The issue affecting the CP Portal, where users may have encountered an "Unknown Error" message, has been identified and resolved by our Backend Engineering team. The fix has been successfully implemented, and services are operating as expected. We are currently monitoring the environment to ensure stability and confirm that the issue does not recur. We will continue to provide updates as needed. Tracking Number - IM3976014
- resolved Aug 10, 2026, 12:58 PM UTC
The issue affecting the CP Portal, where users may have encountered an "Unknown Error" message, has been identified and resolved by our Backend Engineering team. The fix has been successfully implemented, and services are now operating as expected. Tracking Number - IM3976014