Carbonite incident
Zix - Hosted Exchange - Mailboxes unable to connect - OWA/Outlook
Resolved after 4 hours 7 minutes, affecting Zix Hosted Exchange, on July 13, 2026.
Zix - Hosted Exchange experienced an issue with some mailboxes unable to connect. Service has been restored and is now being validated. We appreciate your patience. Tracking Number: IM3960496
Affected components
Update timeline
- investigating Jul 13, 2026, 02:02 PM UTC
Zix - Hosted Exchange is currently experiencing an issue with some mailboxes unable to connect. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3960496
- monitoring Jul 13, 2026, 03:27 PM UTC
Zix - Hosted Exchange experienced an issue with some mailboxes unable to connect. Service has been restored and is now being validated. We appreciate your patience. Tracking Number: IM3960496
- resolved Jul 13, 2026, 06:10 PM UTC
This incident has been resolved.
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