Resolved after 6 hours 49 minutes, affecting Zix Threat Protection - Zix Protect, on July 10, 2026.
The team identified the issue and resolve it roughly around 5:30 AM CST this morning. It appears that a SQL service did not properly restart which caused Link Protection to fail. We are investigating what caused the service to not properly restart but services have been restored. Incident - IM3959175
Affected components
Update timeline
- investigating Jul 10, 2026, 08:55 AM UTC
We are currently investigating an issue causing errors with Zix Email Threat Protection Link Protection. Our team is working to identify the cause and restore normal functionality. Further updates will be provided as they become available. Incident - IM3959175
- monitoring Jul 10, 2026, 12:50 PM UTC
The team identified the issue and resolve it roughly around 5:30 AM CST this morning. It appears that a SQL service did not properly restart which caused Link Protection to fail. We are investigating what caused the service to not properly restart but services have been restored. Incident - IM3959175
- resolved Jul 10, 2026, 03:45 PM UTC
This incident has been resolved.
Your product runs on more than Carbonite
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services