Carbonite incident
Zix - Hosted Exchange (HEX) - OWA and Outlook connectivity
Resolved after 3 days 21 hours, affecting Zix Hosted Exchange, on July 9, 2026.
Zix - Hosted Exchange - Our teams have not identified any service-side issues at this time and will continue to closely monitor the environment for any further reports or signs of impact. Tracking Number: IM3958701
Affected components
Update timeline
- investigating Jul 09, 2026, 03:20 PM UTC
Zix - Hosted Exchange is currently receiving reports of slowness accessing email via OWA and Outlook desktop. Teams are currently assembled and working to investigate the issue. We appreciate your patience. Tracking Number: Pending
- investigating Jul 09, 2026, 07:07 PM UTC
Investigating - Zix Hosted Exchange teams continue to investigate reports of intermittent slowness when accessing email through OWA and Outlook desktop. No server-side issues have been identified at this time, and the investigation remains ongoing. We appreciate your patience and will provide further updates as information becomes available. Tracking Number: IM3958701
- monitoring Jul 10, 2026, 12:19 PM UTC
Monitoring - Zix Hosted Exchange - Our teams have not identified any service-side issues at this time and will continue to closely monitor the environment for any further reports or signs of impact. Tracking Number: IM3958701
- resolved Jul 13, 2026, 12:34 PM UTC
Zix - Hosted Exchange - Our teams have not identified any service-side issues at this time and will continue to closely monitor the environment for any further reports or signs of impact. Tracking Number: IM3958701
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