Carbonite incident
Desktop Messaging BMS experienced a degradation in service
Resolved after 2 hours 52 minutes, affecting Desktop Messaging BMS, on June 17, 2026.
Desktop Messaging BMS experienced a degradation in service. Clients were unable to log in to the faxadmin portal and are experiencing SOAP API query errors. The issue is now resolved. We appreciate your patience. Tracking Number: IM3946292
Affected components
Update timeline
- investigating Jun 17, 2026, 01:17 PM UTC
Clients are unable to log into the faxadmin portal and experiencing SOAP API query errors. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3946292
- investigating Jun 17, 2026, 02:17 PM UTC
Desktop Messaging BMS is experiencing a degradation in service. Clients are unable to log in to the faxadmin portal and are experiencing SOAP API query errors. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3946292
- investigating Jun 17, 2026, 03:17 PM UTC
Desktop Messaging BMS is experiencing a degradation in service. Clients are unable to log in to the faxadmin portal and are experiencing SOAP API query errors. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3946292
- resolved Jun 17, 2026, 04:10 PM UTC
Desktop Messaging BMS experienced a degradation in service. Clients were unable to log in to the faxadmin portal and are experiencing SOAP API query errors. The issue is now resolved. We appreciate your patience. Tracking Number: IM3946292
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