Carbonite incident
Zix Encryption Services - Email Message Privacy (EMP) domains tied to US Dallas Site 502 cannot log on service
Resolved after 21 hours 59 minutes, affecting Zix Encryption Services - Email Message Privacy (EMP), on June 15, 2026.
Zix Encryption Services - Email Message Privacy (EMP) experienced an issue with portals attached to US Dallas Site 502. The issue is now resolved. We appreciate your patience. Tracking Number: IM3944733
Affected components
Update timeline
- investigating Jun 15, 2026, 02:20 PM UTC
Zix Encryption Services - Email Message Privacy (EMP) is currently experiencing an issue with portals attached to US Dallas Site 502. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3944733
- monitoring Jun 15, 2026, 03:23 PM UTC
Zix Encryption Services - Email Message Privacy (EMP) experienced an issue with portals attached to US Dallas Site 502. Service has been restored and is now being validated. We appreciate your patience. Tracking Number: IM3944733
- resolved Jun 16, 2026, 12:19 PM UTC
Zix Encryption Services - Email Message Privacy (EMP) experienced an issue with portals attached to US Dallas Site 502. The issue is now resolved. We appreciate your patience. Tracking Number: IM3944733
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