Carbonite incident

Fax Cloud Connect (RightFax) and Fax2Mail experienced intermittent connectivity issues

Minor Resolved View vendor source →

Carbonite experienced a minor incident on June 3, 2026 affecting Fax Cloud Connect (RightFax) and Fax2Mail, lasting 1h 13m. The incident has been resolved; the full update timeline is below.

Started
Jun 03, 2026, 03:44 PM UTC
Resolved
Jun 03, 2026, 04:57 PM UTC
Duration
1h 13m
Detected by Pingoru
Jun 03, 2026, 03:44 PM UTC

Affected components

Fax Cloud Connect (RightFax)Fax2Mail

Update timeline

  1. investigating Jun 03, 2026, 03:44 PM UTC

    Fax Cloud Connect (RightFax) and Fax2Mail are currently experiencing intermittent connectivity issues that started on 3 June 2026 at 10:26 UTC. Clients are unable to access the portal to send faxes. Teams are currently assembled and working to resolve the issue. Backlogs exist and are currently being processed. We appreciate your patience. Tracking Number: IM3938188

  2. monitoring Jun 03, 2026, 04:25 PM UTC

    Fax Cloud Connect (RightFax) and Fax2Mail experienced intermittent connectivity issues that started on 3 June 2026 at 10:26 UTC and were restored at 15:26 UTC. Clients were unable to access the portal to send faxes. Service has been restored, and backlogs are being processed. We appreciate your patience. Tracking Number: IM3938188

  3. resolved Jun 03, 2026, 04:57 PM UTC

    Fax Cloud Connect (RightFax) and Fax2Mail experienced intermittent connectivity issues that started on 3 June 2026 at 10:26 UTC and were restored at 15:26 UTC. Clients were unable to access the portal to send faxes. Backlogs have been cleared at 16:50 UTC, and the issue is now resolved. We appreciate your patience. Tracking Number: IM3938188