Carbonite incident
Fax Cloud Connect (RightFax) and Fax2Mail experienced intermittent connectivity issues
Resolved after 1 hour 13 minutes, affecting Fax Cloud Connect (RightFax) and Fax2Mail, on June 3, 2026.
Fax Cloud Connect (RightFax) and Fax2Mail experienced intermittent connectivity issues that started on 3 June 2026 at 10:26 UTC and were restored at 15:26 UTC. Clients were unable to access the portal to send faxes. Backlogs have been cleared at 16:50 UTC, and the issue is now resolved. We appreciate your patience. Tracking Number: IM3938188
Affected components
Update timeline
- investigating Jun 03, 2026, 03:44 PM UTC
Fax Cloud Connect (RightFax) and Fax2Mail are currently experiencing intermittent connectivity issues that started on 3 June 2026 at 10:26 UTC. Clients are unable to access the portal to send faxes. Teams are currently assembled and working to resolve the issue. Backlogs exist and are currently being processed. We appreciate your patience. Tracking Number: IM3938188
- monitoring Jun 03, 2026, 04:25 PM UTC
Fax Cloud Connect (RightFax) and Fax2Mail experienced intermittent connectivity issues that started on 3 June 2026 at 10:26 UTC and were restored at 15:26 UTC. Clients were unable to access the portal to send faxes. Service has been restored, and backlogs are being processed. We appreciate your patience. Tracking Number: IM3938188
- resolved Jun 03, 2026, 04:57 PM UTC
Fax Cloud Connect (RightFax) and Fax2Mail experienced intermittent connectivity issues that started on 3 June 2026 at 10:26 UTC and were restored at 15:26 UTC. Clients were unable to access the portal to send faxes. Backlogs have been cleared at 16:50 UTC, and the issue is now resolved. We appreciate your patience. Tracking Number: IM3938188
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