Carbonite incident
Zix Encryption Services - ZixPortal Showing Message Expired when using link
Resolved after 6 hours 30 minutes, affecting Secure Messaging Portal (ZixPortal), on June 1, 2026.
Zix Encryption Services - ZixPortal experienced an issue when using the link in secure message portal invites. There have been no new issues reported after the fix. The issue is now resolved. We appreciate your patience. Tracking Number: IM3936680
Affected components
Update timeline
- investigating Jun 01, 2026, 01:52 PM UTC
Zix Encryption Services - ZixPortal is currently experiencing an issue with using the link from the secure message portal invites. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3936680
- monitoring Jun 01, 2026, 04:02 PM UTC
Zix - Cybersecurity - Zix Encryption Services - ZixPortal experienced an issue with users receiving "Message Expired" and "Message Deleted" notifications. Service has been restored and is now being validated. We appreciate your patience. Tracking Number: IM3936680
- resolved Jun 01, 2026, 08:22 PM UTC
Zix Encryption Services - ZixPortal experienced an issue when using the link in secure message portal invites. There have been no new issues reported after the fix. The issue is now resolved. We appreciate your patience. Tracking Number: IM3936680
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