Carbonite incident

Frankfurt EU3 and Oregon US7 were experiencing email functionality issues

Resolved after 4 days 15 hours, affecting Frankfurt EU3 and Oregon US7, on May 21, 2026.

resolved May 26, 2026, 07:25 AM UTC

Frankfurt EU3 and Oregon US7 were experiencing email functionality issues. The issue is now resolved. We appreciate your patience. Tracking Number: IM3930847

Started: May 21, 2026, 04:04 PM UTC
Resolved: May 26, 2026, 07:25 AM UTC
Duration: 4d 15h
Detected by Pingoru: May 21, 2026, 04:04 PM UTC

Affected components

Frankfurt EU3Oregon US7

Update timeline

investigating May 21, 2026, 04:04 PM UTC

Frankfurt EU3 and Oregon US7 are currently experiencing email functionality issues. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3930847
investigating May 21, 2026, 05:04 PM UTC

Frankfurt EU3 and Oregon US7 are currently experiencing email functionality issues. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Updates for this issue will be sent every 4 hours, or if there are significant updates, whichever comes first. Tracking Number: IM3930847
investigating May 21, 2026, 09:04 PM UTC

Frankfurt EU3 and Oregon US7 are currently experiencing email functionality issues. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Updates for this issue will be sent every 4 hours, or if there are significant updates, whichever comes first. Tracking Number: IM3930847
investigating May 22, 2026, 01:06 AM UTC

Frankfurt EU3 and Oregon US7 are currently experiencing email functionality issues. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Updates for this issue will be sent every 4 hours, or if there are significant updates, whichever comes first. Tracking Number: IM3930847
investigating May 22, 2026, 01:54 AM UTC

Frankfurt EU3 and Oregon US7 are currently experiencing email functionality issues. Teams have identified the cause and working to resolve the issue. We appreciate your patience. Updates for this issue will be sent every 4 hours, or if there are significant updates, whichever comes first. Tracking Number: IM3930847
identified May 22, 2026, 06:50 AM UTC

Frankfurt EU3 and Oregon US7 are currently experiencing email functionality issues. Teams have identified the cause and working to resolve the issue. We appreciate your patience. Updates for this issue will be sent every 4 hours, or if there are significant updates, whichever comes first. Tracking Number: IM3930847
identified May 22, 2026, 10:50 AM UTC

Frankfurt EU3 and Oregon US7 are currently experiencing email functionality issues. Teams have identified the cause and working to resolve the issue. We appreciate your patience. Updates for this issue will be sent every 4 hours, or if there are significant updates, whichever comes first. Tracking Number: IM3930847
identified May 22, 2026, 02:50 PM UTC

Frankfurt EU3 and Oregon US7 are currently experiencing email functionality issues. Teams have identified the cause and working to resolve the issue. We appreciate your patience. Updates for this issue will be sent every 4 hours, or if there are significant updates, whichever comes first. Tracking Number: IM3930847
identified May 22, 2026, 08:36 PM UTC

Frankfurt EU3 and Oregon US7 are currently experiencing email functionality issues. Teams have identified the cause and are working to resolve the issue. We appreciate your patience. The next update for this issue will be sent on Monday, May 25, 2026, or if there are significant updates, whichever comes first. Tracking Number: IM3930847
identified May 25, 2026, 06:55 AM UTC

Frankfurt EU3 and Oregon US7 are currently experiencing email functionality issues. Teams have identified the cause and are working to resolve the issue. We appreciate your patience. Updates for this issue will be sent every 5 hours, or if there are significant updates, whichever comes first. Tracking Number: IM3930847
identified May 25, 2026, 11:55 AM UTC

Frankfurt EU3 and Oregon US7 are currently experiencing email functionality issues. Teams have identified the cause and are working to resolve the issue. We appreciate your patience. Updates for this issue will be sent every 5 hours, or if there are significant updates, whichever comes first. Tracking Number: IM3930847
identified May 25, 2026, 04:55 PM UTC

Frankfurt EU3 and Oregon US7 are currently experiencing email functionality issues. Teams have identified the cause and are working to resolve the issue. We appreciate your patience. Updates for this issue will be sent every 5 hours, or if there are significant updates, whichever comes first. Tracking Number: IM3930847
identified May 25, 2026, 09:55 PM UTC

Frankfurt EU3 and Oregon US7 are currently experiencing email functionality issues. Teams have identified the cause and are working to resolve the issue. We appreciate your patience. Updates for this issue will be sent every 5 hours, or if there are significant updates, whichever comes first. Tracking Number: IM3930847
identified May 26, 2026, 03:00 AM UTC

Frankfurt EU3 and Oregon US7 are currently experiencing email functionality issues. Teams have identified the cause and are working to resolve the issue. We appreciate your patience. Updates for this issue will be sent every 5 hours, or if there are significant updates, whichever comes first. Tracking Number: IM3930847
resolved May 26, 2026, 07:25 AM UTC

Frankfurt EU3 and Oregon US7 were experiencing email functionality issues. The issue is now resolved. We appreciate your patience. Tracking Number: IM3930847

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