Carbonite incident
Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) email delays
Resolved after 5 hours 50 minutes, affecting Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE), on May 15, 2026.
Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) experienced an issue with delays in delivering email. The issue is now resolved. We appreciate your patience. Tracking Number: IM3927189
Affected components
Update timeline
- investigating May 15, 2026, 01:41 PM UTC
Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) is currently experiencing an issue with delays in delivering email. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3927189
- investigating May 15, 2026, 04:27 PM UTC
Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) is currently experiencing an issue with delays in delivering email. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3927189
- monitoring May 15, 2026, 06:30 PM UTC
Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) experienced an issue with delays in delivering email messages. Service has been restored and is now being validated. We appreciate your patience. Tracking Number: IM3927189
- resolved May 15, 2026, 07:31 PM UTC
Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) experienced an issue with delays in delivering email. The issue is now resolved. We appreciate your patience. Tracking Number: IM3927189
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