Carbonite incident

ProviderLink Timeouts and Slow-loading Pages

Resolved after 1 hour 17 minutes, affecting ProviderLink, on May 14, 2026.

resolved May 14, 2026, 03:35 PM UTC

ProviderLink experienced an issue. The issue is now resolved. We appreciate your patience. Tracking Number: IM3926497

Started
May 14, 2026, 02:18 PM UTC
Resolved
May 14, 2026, 03:35 PM UTC
Duration
1h 17m
Detected by Pingoru
May 14, 2026, 02:18 PM UTC

Affected components

ProviderLink

Update timeline

  1. investigating May 14, 2026, 02:18 PM UTC

    ProviderLink is currently experiencing an issue. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3926497

  2. investigating May 14, 2026, 03:31 PM UTC

    ProviderLink is currently experiencing an issue. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3926497

  3. monitoring May 14, 2026, 03:34 PM UTC

    ProviderLink experienced an issue. Service has been restored and is now being validated. We appreciate your patience. Tracking Number: IM3926497

  4. resolved May 14, 2026, 03:35 PM UTC

    ProviderLink experienced an issue. The issue is now resolved. We appreciate your patience. Tracking Number: IM3926497

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