Carbonite experienced a major incident on May 14, 2026 affecting ProviderLink, lasting 1h 17m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 14, 2026, 02:18 PM UTC
ProviderLink is currently experiencing an issue. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3926497
- investigating May 14, 2026, 03:31 PM UTC
ProviderLink is currently experiencing an issue. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3926497
- monitoring May 14, 2026, 03:34 PM UTC
ProviderLink experienced an issue. Service has been restored and is now being validated. We appreciate your patience. Tracking Number: IM3926497
- resolved May 14, 2026, 03:35 PM UTC
ProviderLink experienced an issue. The issue is now resolved. We appreciate your patience. Tracking Number: IM3926497