Carbonite incident

Zix - Hosted Exchange Some users may receive Error 500 when accessing OWA

Minor Vendor's status page →

Resolved after 6 hours 3 minutes, affecting Zix Hosted Exchange, on October 7, 2026.

monitoring Oct 07, 2026, 03:27 PM UTC

We are continuing to monitor for any further issues.

Started
Oct 07, 2026, 01:53 PM UTC
Resolved
Oct 07, 2026, 07:56 PM UTC
Duration
6h 3m
Detected by Pingoru
Oct 07, 2026, 01:53 PM UTC

Affected components

Zix Hosted Exchange

Update timeline

  1. investigating Oct 07, 2026, 01:53 PM UTC

    Zix - Hosted Exchange some users are currently experiencing an issue accessing OWA, receiving an error 500. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM4013681

  2. monitoring Oct 07, 2026, 03:27 PM UTC

    Zix - Hosted Exchange some users are currently experiencing an issue accessing OWA, receiving an error 500.. Service has been restored and is being validated. We appreciate your patience. Tracking Number: IM4013681

  3. monitoring Oct 07, 2026, 03:27 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Oct 07, 2026, 07:56 PM UTC

    This incident has been resolved.

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