Carbon Black incident
CloudSOC in US West Experiencing Degraded Performance
Ongoing since 12:47 PM UTC.
We have identified the cause of the issue and are currently rerouting the affected traffic from US WEST to US EAST to mitigate the degraded performance issue. We will provide updates as new information becomes available.
Update timeline
- investigating Oct 28, 2026, 12:47 PM UTC
CloudSWG customers that send their traffic to CloudSOC in the US-WEST region may experience degraded performance. Technical teams are investigating the issue and further updates will be posted as information becomes available.
- identified Oct 28, 2026, 01:23 PM UTC
We have identified the cause of the issue and are currently rerouting the affected traffic from US WEST to US EAST to mitigate the degraded performance issue. We will provide updates as new information becomes available.
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