CaptivateIQ incident

Delays with some of our asynchronous processing jobs.

Notice Resolved View vendor source →

CaptivateIQ experienced a notice incident on December 2, 2023, lasting —. The incident has been resolved; the full update timeline is below.

Started
Dec 02, 2023, 04:31 AM UTC
Resolved
Dec 02, 2023, 04:31 AM UTC
Duration
—
Detected by Pingoru
Dec 02, 2023, 04:31 AM UTC

Update timeline

  1. resolved Dec 03, 2023, 09:15 PM UTC

    4:38 PM PT - Investigating: We are experiencing a slowdown with some of our asynchronous processing jobs. Some customers may experience delays. 6:45 PM PT - Identified: We have identified the issue resulting in slowdown of our asynchronous processing jobs affecting some customers. We are working on a fix to resolve. 6:48 PM PT - Monitoring: We have confirmed that our queues started to recover. We are actively monitoring the issue and provide further updates. 8:17 PM PT - Monitoring: Recovery is almost complete. No further delays are expected. 8:31 PM PT - Resolved: We have been able to confirm the resolution of this incident. Queues are back to normal.