CaptivateIQ incident

Some records not showing up in worksheets

Major Resolved View vendor source →

CaptivateIQ experienced a major incident on March 11, 2024 affecting Payee User Interface, lasting 2h 52m. The incident has been resolved; the full update timeline is below.

Started
Mar 11, 2024, 10:26 AM UTC
Resolved
Mar 11, 2024, 01:18 PM UTC
Duration
2h 52m
Detected by Pingoru
Mar 11, 2024, 10:26 AM UTC

Affected components

Payee User Interface

Update timeline

  1. investigating Mar 11, 2024, 10:26 AM UTC

    We're experiencing an issue with some records not appearing worksheets. We're actively working to identify a fix.

  2. identified Mar 11, 2024, 10:44 AM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Mar 11, 2024, 11:28 AM UTC

    We've identified a fix that requires the application to be in maintenance mode for 30 minutes. CaptivateIQ will be unavailable during that time.

  4. monitoring Mar 11, 2024, 11:56 AM UTC

    A fix has been implemented and we are monitoring the results. Application is back online.

  5. resolved Mar 11, 2024, 01:18 PM UTC

    This incident has been resolved.