CaptivateIQ incident

Duplicate records in data worksheets

Major Resolved View vendor source →

CaptivateIQ experienced a major incident on March 11, 2024, lasting 5h 19m. The incident has been resolved; the full update timeline is below.

Started
Mar 11, 2024, 03:40 PM UTC
Resolved
Mar 11, 2024, 08:59 PM UTC
Duration
5h 19m
Detected by Pingoru
Mar 11, 2024, 03:40 PM UTC

Update timeline

  1. investigating Mar 11, 2024, 03:40 PM UTC

    We are investigating an issue with duplicate records in some data worksheets.

  2. identified Mar 11, 2024, 04:25 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Mar 11, 2024, 06:33 PM UTC

    We have a fix to remove duplicate records from worksheets. The fix will be rolled out in the next hour. We will send another update as soon as we start these updates. Please continue to refrain from exporting or processing data.

  4. resolved Mar 11, 2024, 08:59 PM UTC

    We have resolved the issue with duplicate records in data worksheets that affected some customers. CIQ support will contact any customers affected by the issue within the next 24 hours.