CaptivateIQ incident

Issue with Dashboards loading

Major Resolved View vendor source →

CaptivateIQ experienced a major incident on March 12, 2025 affecting Reporting, lasting 23m. The incident has been resolved; the full update timeline is below.

Started
Mar 12, 2025, 10:04 PM UTC
Resolved
Mar 12, 2025, 10:27 PM UTC
Duration
23m
Detected by Pingoru
Mar 12, 2025, 10:04 PM UTC

Affected components

Reporting

Update timeline

  1. investigating Mar 12, 2025, 10:04 PM UTC

    We are currently investigating an issue where users can not load dashboards.

  2. identified Mar 12, 2025, 10:05 PM UTC

    The issue has been identified and we are implementing a fix.

  3. identified Mar 12, 2025, 10:06 PM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring Mar 12, 2025, 10:10 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Mar 12, 2025, 10:27 PM UTC

    This incident has been resolved.