CaptivateIQ experienced a major incident on June 4, 2024 affecting Payee User Interface and User Login and 1 more component, lasting 4h 40m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 04, 2024, 05:51 PM UTC
We are investigating issues loading the CaptivateIQ platform. We will report back here as soon as we learn more.
- investigating Jun 04, 2024, 06:11 PM UTC
We are continuing to investigate this issue.
- monitoring Jun 04, 2024, 07:03 PM UTC
We have identified the cause of the issues and resumed payout processing. Users will experience degraded performance as the payout processing infrastructure works through the backlog.
- monitoring Jun 04, 2024, 07:38 PM UTC
We have identified the cause of the issues and resumed payout processing. Users will experience degraded performance as the payout processing infrastructure works through the backlog. Sandbox syncs are currently blocked. All other components are operational.
- monitoring Jun 04, 2024, 07:51 PM UTC
Payout processing backlog has been worked through and is now fully operational. Sandbox syncs are still blocked.
- resolved Jun 04, 2024, 10:31 PM UTC
Issue is resolved and sandbox functionality is restored.