CaptivateIQ incident

Slowness in some customer calculations

Minor Resolved View vendor source →

CaptivateIQ experienced a minor incident on June 10, 2024, lasting 42m. The incident has been resolved; the full update timeline is below.

Started
Jun 10, 2024, 06:46 PM UTC
Resolved
Jun 10, 2024, 07:28 PM UTC
Duration
42m
Detected by Pingoru
Jun 10, 2024, 06:46 PM UTC

Update timeline

  1. identified Jun 10, 2024, 06:46 PM UTC

    There are currently some customer calculations that may be slower than expected as of 11:23AM PT. We are working on addressing the issue.

  2. monitoring Jun 10, 2024, 07:25 PM UTC

    We've implemented a fix and are seeing an improvement in performance as of 12:14PM PT

  3. resolved Jun 10, 2024, 07:28 PM UTC

    Calculation performance is back as expected as of 12:20PM PT