CaptivateIQ incident

We are experiencing some infrastructure issues which can cause app slowdowns in multiple places

Minor Resolved View vendor source →

CaptivateIQ experienced a minor incident on September 24, 2024 affecting Sandboxes, lasting 1h 28m. The incident has been resolved; the full update timeline is below.

Started
Sep 24, 2024, 01:45 PM UTC
Resolved
Sep 24, 2024, 03:13 PM UTC
Duration
1h 28m
Detected by Pingoru
Sep 24, 2024, 01:45 PM UTC

Affected components

Sandboxes

Update timeline

  1. identified Sep 24, 2024, 01:45 PM UTC

    We are experiencing some infrastructure issues that may cause some customers to experience slowdowns when viewing worksheets, or possible failures when processing jobs. Our team is investigating now.

  2. monitoring Sep 24, 2024, 02:50 PM UTC

    A fix has been implemented and we are monitoring the results. Record processing performance might still be degraded due to backlog of jobs.

  3. monitoring Sep 24, 2024, 03:06 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Sep 24, 2024, 03:13 PM UTC

    This incident has been resolved.