CaptivateIQ incident

Slowness in some customer instances

Minor Resolved View vendor source →

CaptivateIQ experienced a minor incident on February 7, 2025 affecting User Login and Reporting, lasting 50m. The incident has been resolved; the full update timeline is below.

Started
Feb 07, 2025, 05:43 PM UTC
Resolved
Feb 07, 2025, 06:33 PM UTC
Duration
50m
Detected by Pingoru
Feb 07, 2025, 05:43 PM UTC

Affected components

User LoginReporting

Update timeline

  1. investigating Feb 07, 2025, 05:43 PM UTC

    We are currently investigating reports of customer slowness in some instances. We will provide an update in 30 minutes.

  2. monitoring Feb 07, 2025, 06:00 PM UTC

    We have identified the issue, implemented a fix and are actively monitoring.

  3. resolved Feb 07, 2025, 06:33 PM UTC

    This incident has been resolved.