CaptivateIQ experienced a minor incident on May 19, 2025 affecting Payouts, lasting 32m. The incident has been resolved; the full update timeline is below.
Affected components
Payouts
Update timeline
- investigating May 19, 2025, 02:21 PM UTC
We are investigating the issue with Statement Downloads. Our team is looking into this and will report back in 30 minutes.
- investigating May 19, 2025, 02:27 PM UTC
As a temporary workaround, statements can still be downloaded using the Bulk Download option.
- resolved May 19, 2025, 02:54 PM UTC
The fix for downloading Statements has been implemented, and we see that the issue has been resolved.