CaptionHub incident
Technical issues with our SSO and billing services
Resolved after 1 day 14 hours, affecting Core application, on October 20, 2025.
We have tested other services and most appear to not be impacted. However, our billing service is currently experiencing issues too, due to the same issue, meaning that you may experience issues downloading from CaptionHub. If you urgently need to download anything from CaptionHub, please contact our support team.
Affected components
Update timeline
- monitoring Oct 20, 2025, 08:32 AM UTC
We are experiencing issues with our single sign-on provider (SSO). This means that you may be unable to log in with SSO. This is ultimately due to issues that are currently impacting Amazon Web Service us-west-1 region. You can check the status page of these providers here: * [https://status.workos.com/](https://status.workos.com/) * [https://health.aws.amazon.com/health/status](https://health.aws.amazon.com/health/status) If you are an SSO user and need emergency access to CaptionHub, please contact our support team: [https://app.captionhub.com/support](https://app.captionhub.com/support)
- investigating Oct 20, 2025, 08:52 AM UTC
We have tested other services and most appear to not be impacted. However, our billing service is currently experiencing issues too, due to the same issue, meaning that you may experience issues downloading from CaptionHub. If you urgently need to download anything from CaptionHub, please contact our support team.
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Amazon Web Services