CampBrain Outage History
CampBrain is up right nowPingoru has recorded 11 incidents for CampBrain: 11 in the last 12 months and 1 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 0 | 0 of 720 (0%) |
| May 2026 | 0 | 0 of 744 (0%) |
| June 2026 | 0 | 0 of 720 (0%) |
| July 2026 | 1 | 3 of 744 (0%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 1 | 1 of 720 (0%) |
| October 2026 | 0 | 0 of 526 (0%) |
Incidents, newest first
Minor September 17, 2026 Reports Failing to Generate 1h 15m Office Portal
Started Sep 17, 2026, 02:21 PM UTC· resolved Sep 17, 2026, 03:37 PM UTC
- investigating Sep 17, 2026, 02:21 PM UTC
We are currently experiencing an issue with reports failing to generate. Our Development team is investigating and will post updates here as soon as they become available.
- monitoring Sep 17, 2026, 02:46 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 17, 2026, 03:37 PM UTC
This incident has been resolved.
Minor July 20, 2026 Intermittent Slowness 3h 20m Office Portal, Parent Portal
Started Jul 20, 2026, 02:33 PM UTC· resolved Jul 20, 2026, 05:54 PM UTC
- investigating Jul 20, 2026, 02:33 PM UTC
Some clients are experiencing intermittent slowness in the Office Portal. We are investigating the issue and will provide updates as soon as more information becomes available. Thank you for your patience and understanding.
- investigating Jul 20, 2026, 03:16 PM UTC
Our team continues to investigate the root cause of the slowness affecting the Office Portal. We will continue to monitor the situation closely and provide further updates as our investigation progresses.
- investigating Jul 20, 2026, 04:24 PM UTC
Our engineering team has identified a degradation in Microsoft Azure services which is causing slowness across CampBrain portals. We are working to understand a timeline around service recovery from Microsoft Azure. We are also investigating the viability of bypassing affected services. Thank you for your patience.
- identified Jul 20, 2026, 04:29 PM UTC
Our engineering team has identified a degradation in Microsoft Azure services which is causing slowness across CampBrain portals. We are working to understand a timeline around service recovery from Microsoft Azure. We are also investigating the viability of bypassing affected services. Thank you for your patience.
- monitoring Jul 20, 2026, 04:57 PM UTC
Our engineering team has deployed a fix intended to work around the degraded Microsoft Azure services, and we have seen response times drop back to normal values in CampBrain portals. We are continuing to monitor performance closely and will update or resolve this status page as appropriate. Thank you for your patience as we have been working on this problem.
- resolved Jul 20, 2026, 05:54 PM UTC
This incident has been resolved.
Notice March 11, 2026 Reporting Slowness 26m Office Portal
Started Mar 11, 2026, 05:13 PM UTC· resolved Mar 11, 2026, 05:39 PM UTC
- investigating Mar 11, 2026, 05:13 PM UTC
We are currently experiencing slowness running reports and are investigating the issue.
- monitoring Mar 11, 2026, 05:21 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 11, 2026, 05:39 PM UTC
This incident has been resolved.
Minor March 10, 2026 System Errors 30m Office Portal, Parent Portal, Staff Portal, Giving Portal
Started Mar 10, 2026, 04:58 PM UTC· resolved Mar 10, 2026, 05:28 PM UTC
- investigating Mar 10, 2026, 04:58 PM UTC
We are currently experiencing an increase in system errors across our portals. We are investigating the issue and will provide more information soon.
- identified Mar 10, 2026, 05:05 PM UTC
We have identified the issue and implemented mitigation measures. Occurrences of system errors are declining as we continue to monitor.
- monitoring Mar 10, 2026, 05:21 PM UTC
A fix has been implemented and we are continuing to monitor the results.
- resolved Mar 10, 2026, 05:28 PM UTC
This incident has been resolved.
- postmortem Mar 10, 2026, 06:11 PM UTC
At 12:15 PM EST, an error with one of our background processes led to a rise in system errors across our portals. Our automated alert system brought this to our attention. At 12:50 PM EST, we restarted our receivers as a mitigation measure, which reduced the volume of system errors immediately. By 12:58 PM EST, a specific background process was identified as the root cause, and was fixed. Moving forward, continued improvements to our infrastructure and internal tooling will help us minimize occurrences of these types of errors. In the meantime, we will swiftly identify and resolve these errors in a similar fashion to today’s incident.
Minor January 13, 2026 Slowness 1d 4h Office Portal, Parent Portal
Started Jan 13, 2026, 03:40 PM UTC· resolved Jan 14, 2026, 07:59 PM UTC
- investigating Jan 13, 2026, 03:40 PM UTC
We are currently experiencing some slowness in the office and parent portals. We are investigating the issue. The timeline for a fix is unknown at this point, but we will provide updates as soon as possible.
- investigating Jan 13, 2026, 04:22 PM UTC
We have implemented various mitigation measures and seen response times improve. We continue to investigate the root cause of the issue, and the timeline for a fix remains unknown.
- investigating Jan 13, 2026, 06:00 PM UTC
Response times across the parent and office portals continue to show signs of improvement. Further short-term mitigation measures are being explored while the investigation into the root cause persists. We will provide another update at 2PM EST.
- investigating Jan 13, 2026, 07:04 PM UTC
Response times across the parent and office portals have returned to normal, and we are closely monitoring for any changes to that status. Further short-term mitigation measures are being explored while the investigation into the root cause persists. We will provide another update at 4PM EST.
- investigating Jan 13, 2026, 08:55 PM UTC
Parent and Office Portal performance continues to hold steady, and we are not seeing the elevated response times reported earlier today. While we continue investigating the underlying root cause, we are moving forward with additional stability improvements this evening to further improve responsiveness and ensure a smoother end-user experience. We will share another update at 6:00 PM EST.
- investigating Jan 13, 2026, 10:43 PM UTC
Parent and Office Portal performance continues to hold steady. We will be patching overnight tonight to address stability and improve the registration experience. We will share another update by January 14th, 2026 at 8:30 AM ET.
- monitoring Jan 14, 2026, 01:19 PM UTC
After a successful patch and implementing various mitigation measures, response times have returned to normal. We are monitoring the situation closely and will share another update by 11:00 AM EST.
- monitoring Jan 14, 2026, 03:55 PM UTC
We have been monitoring this morning's traffic and response times have remained normal, further indicating a successful patch and mitigation efforts. We will continue live monitoring and provide another update at 1:00 PM EST.
- monitoring Jan 14, 2026, 05:59 PM UTC
Traffic and response times have remained normal. We will continue live monitoring and provide another update at 3:00 PM EST.
- resolved Jan 14, 2026, 07:59 PM UTC
Performance has stabilized and the system is operating normally. We will continue to monitor closely and will share a post-mortem by 5:00 pm EST.
- postmortem Jan 14, 2026, 09:41 PM UTC
Since early January, we experienced periods of slowness impacting the Registration and Office Portals, resulting in elevated response times and major registration disruption for some users. Specifically: * Slow response times and loading on the Registration Portal. * Errors as registrants navigate the Registration Portal. * Being unexpectedly logged out or “kicked out” during registration. * Slowness within the Office Portal. Our findings indicate these disruptions were driven by periods of elevated traffic in the Registration Portal that exceed optimal operating levels. We completed a patch on January 13th, focused on some of the areas causing the most friction during the registration process. We closely monitored and adjusted waiting rooms to help manage traffic during high-volume periods and ensure system stability in the Registration Portal.
Major December 3, 2025 CampBrain Payments Issue 2h 24m Office Portal, Parent Portal, Giving Portal
Started Dec 03, 2025, 01:11 PM UTC· resolved Dec 03, 2025, 03:36 PM UTC
- investigating Dec 03, 2025, 01:11 PM UTC
We are currently experiencing an issue with processing credit card and eCheck payments via CampBrain Payments. Our Engineering Team is investigating.
- identified Dec 03, 2025, 01:21 PM UTC
Our engineers have identified the source of the issue and are working on a fix. Please note, this is only impacting our in-house payment processor. Those processing via Worldline/Bambora for credit cards or Forte for eChecks are not impacted.
- monitoring Dec 03, 2025, 03:07 PM UTC
Our team has implemented a fix and we are seeing CampBrain Payments transactions processing as normal again. We are continuing to monitor the situation and will update or resolve this status in the next 30 minutes.
- resolved Dec 03, 2025, 03:36 PM UTC
This incident has been resolved.
Minor November 18, 2025 CampBrain Payments affected by Cloudflare Outage 50m Office Portal, Parent Portal, Giving Portal
Started Nov 18, 2025, 02:24 PM UTC· resolved Nov 18, 2025, 03:14 PM UTC
- investigating Nov 18, 2025, 02:24 PM UTC
CampBrain Payments users may be unable to load payment fields in any CampBrain portal due to an ongoing issue with Cloudflare, who host key components of the CampBrain Payments infrastructure. Their status page can be viewed here: https://www.cloudflarestatus.com, and we will also keep this status updated as we learn more.
- monitoring Nov 18, 2025, 02:47 PM UTC
Cloudflare has implemented a fix and we are seeing CampBrain Payments fields loading normally again. Our team is continuing to monitor the situation and will update or resolve this status in the next 30 minutes.
- resolved Nov 18, 2025, 03:14 PM UTC
This incident has been resolved.
Minor October 29, 2025 Azure Outage 7h 11m Office Portal, Parent Portal, Staff Portal, Giving Portal
Started Oct 29, 2025, 04:33 PM UTC· resolved Oct 29, 2025, 11:44 PM UTC
- investigating Oct 29, 2025, 04:33 PM UTC
We are currently experiencing some slowness across our portals as a result of an Microsoft Azure degradation of service that may impact some users. We are investigating the issue and we will provide updates as soon as more information becomes available. Thank you for your patience and understanding.
- identified Oct 29, 2025, 06:31 PM UTC
Microsoft Azure has identified the root cause of the degradation of service and is in the process of correcting the issue. Slowness may continue for some users, but we are anticipating improved service in the next hour. We will provide another update as soon as more information becomes available. Thank you for your patience and understanding.
- identified Oct 29, 2025, 07:32 PM UTC
Microsoft Azure has provided a new update with firmer timelines around full service recovery. Service to our portals will begin to improve, but unfortunately, Microsoft's new report states that a full service recovery is expected within the next 4 hours. We will continue to monitor and provide new updates as necessary as they become available. Thank you again for your patience.
- monitoring Oct 29, 2025, 08:30 PM UTC
We are noticing widespread improvement in service performance. Some users may continue to experience service degradation, as Microsoft Azure has yet to provide an update on their full resolution ETA of 7:20pm ET. We are continuing to monitor and will publish another update when more information becomes available. Thank you again for your patience today.
- resolved Oct 29, 2025, 11:44 PM UTC
Microsoft is reporting 98% availability and that a majority of customers are seeing improvements across affected regions. Our metrics and tests are indicating that performance is stable.