CampBrain experienced a minor incident on July 20, 2026 affecting Office Portal and Parent Portal, lasting 3h 20m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 20, 2026, 02:33 PM UTC
Some clients are experiencing intermittent slowness in the Office Portal. We are investigating the issue and will provide updates as soon as more information becomes available. Thank you for your patience and understanding.
- investigating Jul 20, 2026, 03:16 PM UTC
Our team continues to investigate the root cause of the slowness affecting the Office Portal. We will continue to monitor the situation closely and provide further updates as our investigation progresses.
- investigating Jul 20, 2026, 04:24 PM UTC
Our engineering team has identified a degradation in Microsoft Azure services which is causing slowness across CampBrain portals. We are working to understand a timeline around service recovery from Microsoft Azure. We are also investigating the viability of bypassing affected services. Thank you for your patience.
- identified Jul 20, 2026, 04:29 PM UTC
Our engineering team has identified a degradation in Microsoft Azure services which is causing slowness across CampBrain portals. We are working to understand a timeline around service recovery from Microsoft Azure. We are also investigating the viability of bypassing affected services. Thank you for your patience.
- monitoring Jul 20, 2026, 04:57 PM UTC
Our engineering team has deployed a fix intended to work around the degraded Microsoft Azure services, and we have seen response times drop back to normal values in CampBrain portals. We are continuing to monitor performance closely and will update or resolve this status page as appropriate. Thank you for your patience as we have been working on this problem.
- resolved Jul 20, 2026, 05:54 PM UTC
This incident has been resolved.