CampBrain experienced a minor incident on January 13, 2026 affecting Office Portal and Parent Portal, lasting 1d 4h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 13, 2026, 03:40 PM UTC
We are currently experiencing some slowness in the office and parent portals. We are investigating the issue. The timeline for a fix is unknown at this point, but we will provide updates as soon as possible.
- investigating Jan 13, 2026, 04:22 PM UTC
We have implemented various mitigation measures and seen response times improve. We continue to investigate the root cause of the issue, and the timeline for a fix remains unknown.
- investigating Jan 13, 2026, 06:00 PM UTC
Response times across the parent and office portals continue to show signs of improvement. Further short-term mitigation measures are being explored while the investigation into the root cause persists. We will provide another update at 2PM EST.
- investigating Jan 13, 2026, 07:04 PM UTC
Response times across the parent and office portals have returned to normal, and we are closely monitoring for any changes to that status. Further short-term mitigation measures are being explored while the investigation into the root cause persists. We will provide another update at 4PM EST.
- investigating Jan 13, 2026, 08:55 PM UTC
Parent and Office Portal performance continues to hold steady, and we are not seeing the elevated response times reported earlier today. While we continue investigating the underlying root cause, we are moving forward with additional stability improvements this evening to further improve responsiveness and ensure a smoother end-user experience. We will share another update at 6:00 PM EST.
- investigating Jan 13, 2026, 10:43 PM UTC
Parent and Office Portal performance continues to hold steady. We will be patching overnight tonight to address stability and improve the registration experience. We will share another update by January 14th, 2026 at 8:30 AM ET.
- monitoring Jan 14, 2026, 01:19 PM UTC
After a successful patch and implementing various mitigation measures, response times have returned to normal. We are monitoring the situation closely and will share another update by 11:00 AM EST.
- monitoring Jan 14, 2026, 03:55 PM UTC
We have been monitoring this morning's traffic and response times have remained normal, further indicating a successful patch and mitigation efforts. We will continue live monitoring and provide another update at 1:00 PM EST.
- monitoring Jan 14, 2026, 05:59 PM UTC
Traffic and response times have remained normal. We will continue live monitoring and provide another update at 3:00 PM EST.
- resolved Jan 14, 2026, 07:59 PM UTC
Performance has stabilized and the system is operating normally. We will continue to monitor closely and will share a post-mortem by 5:00 pm EST.
- postmortem Jan 14, 2026, 09:41 PM UTC
Since early January, we experienced periods of slowness impacting the Registration and Office Portals, resulting in elevated response times and major registration disruption for some users. Specifically: * Slow response times and loading on the Registration Portal. * Errors as registrants navigate the Registration Portal. * Being unexpectedly logged out or “kicked out” during registration. * Slowness within the Office Portal. Our findings indicate these disruptions were driven by periods of elevated traffic in the Registration Portal that exceed optimal operating levels. We completed a patch on January 13th, focused on some of the areas causing the most friction during the registration process. We closely monitored and adjusted waiting rooms to help manage traffic during high-volume periods and ensure system stability in the Registration Portal.