CampBrain experienced a major incident on December 3, 2025 affecting Office Portal and Parent Portal and 1 more component, lasting 2h 24m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 03, 2025, 01:11 PM UTC
We are currently experiencing an issue with processing credit card and eCheck payments via CampBrain Payments. Our Engineering Team is investigating.
- identified Dec 03, 2025, 01:21 PM UTC
Our engineers have identified the source of the issue and are working on a fix. Please note, this is only impacting our in-house payment processor. Those processing via Worldline/Bambora for credit cards or Forte for eChecks are not impacted.
- monitoring Dec 03, 2025, 03:07 PM UTC
Our team has implemented a fix and we are seeing CampBrain Payments transactions processing as normal again. We are continuing to monitor the situation and will update or resolve this status in the next 30 minutes.
- resolved Dec 03, 2025, 03:36 PM UTC
This incident has been resolved.