Resolved after 1 hour 33 minutes, affecting Office Portal and Parent Portal and 1 more, on November 5, 2026.
Shift4/Worldline have applied a fix which has resolved the credit card processing issues impacting some clients. We're continuing to monitor and will provide an update if anything changes.
Affected components
Update timeline
- investigating Nov 05, 2026, 09:02 PM UTC
We are getting reports that payments made with credit cards through the Shift4/Worldline payment processor are failing. We contacted Shift4/Worldline who is investigating. We will provide updates here as we learn more.
- monitoring Nov 05, 2026, 10:18 PM UTC
Shift4/Worldline have applied a fix which has resolved the credit card processing issues impacting some clients. We're continuing to monitor and will provide an update if anything changes.
- resolved Nov 05, 2026, 10:35 PM UTC
This incident has been resolved.
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