Callshift Outage History

Callshift is up right now

Callshift had 6 outages in the last 2 years totaling 8h 21m of downtime, averaging 0.2 incidents per month.

There were 6 Callshift outages since October 7, 2025 totaling 8h 21m of downtime. Each is summarised below. Incident details, duration, and resolution information.

Source: status.callshift.ai

Minor April 15, 2026

Degraded call availability due to third-party infrastructure issue

Detected by Pingoru
Apr 15, 2026, 08:15 AM UTC
Resolved
Apr 15, 2026, 08:15 AM UTC
Duration
–
Affected: Callshift Dashboard (app.callshift.ai)
Timeline · 1 update
  1. resolved Apr 15, 2026, 08:15 AM UTC

    Apr 15, 2026 — 12:15 PM UTC — Investigating We identified that approximately 25% of incoming calls were failing to start. The issue was traced to delays in our event processing pipeline caused by a degradation at our infrastructure provider Inngest. Apr 15, 2026 — ~6:36 PM UTC — Partial recovery Call start reliability began improving as our provider resolved the primary function scheduling delays. Some residual latency remained. Apr 15, 2026 — 11:21 PM UTC — Resolved Full service restored. Our provider confirmed complete resolution of the underlying infrastructure issue. All calls are processing normally.

Read the full incident report →

Major March 27, 2026

Service Disruption - Agent Transcription Unavailable

Detected by Pingoru
Mar 27, 2026, 02:15 PM UTC
Resolved
Mar 27, 2026, 02:15 PM UTC
Duration
–
Affected: Callshift Dashboard (app.callshift.ai)
Timeline · 1 update
  1. resolved Mar 27, 2026, 02:15 PM UTC

    We experienced a service disruption affecting call transcription functionality. The root cause was an exhausted resource on one of our Deepgram provider account, which caused transcription requests to fail. The issue has been resolved. All services are now operating normally. Impact: calls for all agents using Deepgram STT provider failed to connect. Duration: 15:15 – 16:00

Read the full incident report →

Minor November 18, 2025

Cloudflare network incident

Detected by Pingoru
Nov 18, 2025, 12:11 PM UTC
Resolved
Nov 18, 2025, 02:37 PM UTC
Duration
2h 26m
Affected: Callshift Dashboard (app.callshift.ai)
Timeline · 2 updates
  1. investigating Nov 18, 2025, 12:11 PM UTC

    Our service is affected by an ongoing Cloudflare network incident affecting reachability across Cloudflare's global network. Cloudflare is actively investigating the issue. Our team is monitoring the situation and prepared to restore service immediately once the upstream issue is resolved. In addition to our incident updates, you can follow Cloudflare's at: https://www.cloudflarestatus.com/incidents/8gmgl950y3h7 We will provide updates as more information becomes available.

  2. resolved Nov 18, 2025, 02:37 PM UTC

    A fix has been implemented on cloudflare and we believe the incident is now resolved. We are continuing to monitor for errors to ensure all services are back to normal.

Read the full incident report →

Major October 20, 2025

API is unavailable

Detected by Pingoru
Oct 20, 2025, 09:24 AM UTC
Resolved
Oct 20, 2025, 09:24 AM UTC
Duration
–
Affected: Callshift Dashboard (app.callshift.ai)
Timeline · 1 update
  1. resolved Oct 20, 2025, 09:24 AM UTC

    Callshift API is currently unavailable due to AWS global outage. No calls can be passed or received on the platform.

Read the full incident report →

Minor October 7, 2025

[outbound calls] Instability on retry campaigns

Detected by Pingoru
Oct 07, 2025, 10:08 AM UTC
Resolved
Oct 07, 2025, 10:10 AM UTC
Duration
2m
Affected: Callshift Dashboard (app.callshift.ai)
Timeline · 2 updates
  1. investigating Oct 07, 2025, 10:08 AM UTC

    Some calls are missing transcripts, summary and recording.

  2. resolved Oct 07, 2025, 10:10 AM UTC

    Issue corrected. We will continue to monitor.

Read the full incident report →