Callshift incident

Degraded call availability due to third-party infrastructure issue

Minor Resolved View vendor source →

Callshift experienced a minor incident on April 15, 2026 affecting Callshift Dashboard (app.callshift.ai), lasting –. The incident has been resolved; the full update timeline is below.

Started
Apr 15, 2026, 08:15 AM UTC
Resolved
Apr 15, 2026, 08:15 AM UTC
Duration
–
Detected by Pingoru
Apr 15, 2026, 08:15 AM UTC

Affected components

Callshift Dashboard (app.callshift.ai)

Update timeline

  1. resolved Apr 15, 2026, 08:15 AM UTC

    Apr 15, 2026 — 12:15 PM UTC — Investigating We identified that approximately 25% of incoming calls were failing to start. The issue was traced to delays in our event processing pipeline caused by a degradation at our infrastructure provider Inngest. Apr 15, 2026 — ~6:36 PM UTC — Partial recovery Call start reliability began improving as our provider resolved the primary function scheduling delays. Some residual latency remained. Apr 15, 2026 — 11:21 PM UTC — Resolved Full service restored. Our provider confirmed complete resolution of the underlying infrastructure issue. All calls are processing normally.