Callshift incident

Service Disruption - Agent Transcription Unavailable

Major Resolved View vendor source →

Callshift experienced a major incident on March 27, 2026 affecting Callshift Dashboard (app.callshift.ai), lasting –. The incident has been resolved; the full update timeline is below.

Started
Mar 27, 2026, 02:15 PM UTC
Resolved
Mar 27, 2026, 02:15 PM UTC
Duration
–
Detected by Pingoru
Mar 27, 2026, 02:15 PM UTC

Affected components

Callshift Dashboard (app.callshift.ai)

Update timeline

  1. resolved Mar 27, 2026, 02:15 PM UTC

    We experienced a service disruption affecting call transcription functionality. The root cause was an exhausted resource on one of our Deepgram provider account, which caused transcription requests to fail. The issue has been resolved. All services are now operating normally. Impact: calls for all agents using Deepgram STT provider failed to connect. Duration: 15:15 – 16:00