CallRail incident

Outbound calling for Lead Center customers

Minor Resolved View vendor source →

CallRail experienced a minor incident on October 23, 2025 affecting Lead Center General and Lead Center Web Application and 1 more component, lasting 58m. The incident has been resolved; the full update timeline is below.

Started
Oct 23, 2025, 01:40 PM UTC
Resolved
Oct 23, 2025, 02:39 PM UTC
Duration
58m
Detected by Pingoru
Oct 23, 2025, 01:40 PM UTC

Affected components

Lead Center GeneralLead Center Web ApplicationSoftphoneLead Center Mobile App

Update timeline

  1. investigating Oct 23, 2025, 01:40 PM UTC

    We are currently investigating the degraded performance for lead center outbound calling.

  2. identified Oct 23, 2025, 01:49 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Oct 23, 2025, 02:01 PM UTC

    A fix has been deployed, and we will continue to monitor.

  4. resolved Oct 23, 2025, 02:39 PM UTC

    This incident has been resolved.