CallRail incident

Latency in transcript delivery

Minor Resolved View vendor source →

CallRail experienced a minor incident on January 29, 2026 affecting CallRail Web Application and Call Transcription, lasting 1h 44m. The incident has been resolved; the full update timeline is below.

Started
Jan 29, 2026, 06:44 PM UTC
Resolved
Jan 29, 2026, 08:28 PM UTC
Duration
1h 44m
Detected by Pingoru
Jan 29, 2026, 06:44 PM UTC

Affected components

CallRail Web ApplicationCall Transcription

Update timeline

  1. investigating Jan 29, 2026, 06:44 PM UTC

    We are investigating increased latency in transcript delivery due to an issue with an upstream provider.

  2. identified Jan 29, 2026, 07:18 PM UTC

    Transcript delivery latency is recovering. We are continuing to monitor performance and provide updates until fully resolved.

  3. resolved Jan 29, 2026, 08:28 PM UTC

    We are no longer seeing transcript latency. This issue has been resolved.