CallRail experienced a minor incident on February 3, 2026 affecting Voice Assist, lasting 19m. The incident has been resolved; the full update timeline is below.
Affected components
Voice Assist
Update timeline
- monitoring Feb 03, 2026, 09:02 PM UTC
We are aware of an upstream vendor issue that is causing intermittent failure of calls to route properly to Voice Assist. These calls are instead falling over to voice mail, and the caller will hear a voice mail greeting. We are monitoring the problem and exploring potential workarounds.
- resolved Feb 03, 2026, 09:21 PM UTC
This issue has been resolved with the vendor, and systems are now operating normally.