CallRail incident

Degraded Performance in Report Export Pipeline

Minor Resolved View vendor source →

CallRail experienced a minor incident on March 2, 2026 affecting Reports, lasting 12h 51m. The incident has been resolved; the full update timeline is below.

Started
Mar 02, 2026, 12:55 AM UTC
Resolved
Mar 02, 2026, 01:47 PM UTC
Duration
12h 51m
Detected by Pingoru
Mar 02, 2026, 12:55 AM UTC

Affected components

Reports

Update timeline

  1. identified Mar 02, 2026, 12:55 AM UTC

    We are currently experiencing delays in report exports due to degraded performance in our export pipeline. Our engineering team has identified the root cause and is implementing a fix. No reports have been lost. We will continue to provide updates and appreciate your patience.

  2. monitoring Mar 02, 2026, 02:32 AM UTC

    A fix has been implemented. Our monitors are showing latency is drastically reduced and jobs are now working through the queue at a normal rate. We have added additional server capacity to work through these delayed jobs as quickly as possible.

  3. resolved Mar 02, 2026, 01:47 PM UTC

    This incident has been resolved and the report backlog is now empty.