CallHippo Outage History

CallHippo had 12 outages in the last 2 years totaling 42h 39m of downtime — averaging 0.5 incidents per month.

There were 12 CallHippo outages since October 20, 2025 totaling 42h 39m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://callhippo.statuspage.io

Notice October 20, 2026

CallHippo API Service Disruption

Detected by Pingoru: Oct 20, 2026, 09:09 PM UTC
Resolved: Oct 20, 2026, 09:18 PM UTC
Duration: 9m

Timeline · 4 updates

investigating Oct 20, 2026, 09:09 PM UTC

We're investigating a disruption affecting the CallHippo dialer and calling services. Our engineers are working urgently to restore full service.
investigating Oct 20, 2026, 09:10 PM UTC

We're investigating a disruption affecting the CallHippo dialer and calling services. Our engineers are working urgently to restore full service.
investigating Oct 20, 2026, 09:10 PM UTC

We're investigating an issue with the CallHippo APIs, which may impact call logs, activity feeds, webhooks, and third-party integrations. Our team is actively diagnosing the root cause.
resolved Oct 20, 2026, 09:18 PM UTC

The CallHippo APIs are fully restored. Call logs, activity data, and all integrations are syncing normally. Thank you for your patience.

Read the full incident report →

Notice October 9, 2026

India Calling service issue - Bangalore datacenter

Detected by Pingoru: Oct 09, 2026, 10:23 PM UTC
Resolved: Oct 09, 2026, 10:27 PM UTC
Duration: 4m

Timeline · 2 updates

investigating Oct 09, 2026, 10:23 PM UTC

We're aware of a disruption affecting calling services routed through our Bangalore datacenter. Our engineering team is actively investigating. Calls through other regions are unaffected.
resolved Oct 09, 2026, 10:27 PM UTC

All calling services via our Bangalore datacenter have been fully restored. We apologize for the disruption and appreciate your patience.

Read the full incident report →

Notice September 29, 2026

CallHippo Dialer & Calling Service Disruption

Detected by Pingoru: Sep 29, 2026, 03:39 PM UTC
Resolved: Sep 29, 2026, 03:42 PM UTC
Duration: 2m

Timeline · 2 updates

investigating Sep 29, 2026, 03:39 PM UTC

We're investigating a disruption affecting the CallHippo dialer and calling services. Our engineers are working urgently to restore full service.
resolved Sep 29, 2026, 03:42 PM UTC

The dialer and calling services are back to normal. We're sorry for the inconvenience caused.

Read the full incident report →

Minor September 11, 2026

India Calling Service Issue on Some Routes in the India Region

Detected by Pingoru: Sep 11, 2026, 05:12 PM UTC
Resolved: Sep 12, 2026, 12:16 AM UTC
Duration: 7h 4m

Affected: Incoming CallsOutgoing Calls

Timeline · 4 updates

investigating Sep 11, 2026, 05:12 PM UTC

We're aware of a disruption affecting calling services on few route in India region. Our engineering team is actively investigating. Calls through other regions are unaffected.
identified Sep 11, 2026, 05:16 PM UTC

We have identified the issue and are currently working on a fix. We will provide an update once it has been resolved.
identified Sep 11, 2026, 06:11 PM UTC

We are currently experiencing issues with one of our carriers, affecting calls on certain routes in India. Our team is actively working with the carrier to identify and resolve the issue as soon as possible.
resolved Sep 12, 2026, 12:16 AM UTC

This incident has been resolved.

Read the full incident report →

Notice August 4, 2026

CallHippo Web Dashboard Service Disruption

Detected by Pingoru: Aug 04, 2026, 06:19 AM UTC
Resolved: Aug 04, 2026, 06:21 AM UTC
Duration: 2m

Timeline · 2 updates

investigating Aug 04, 2026, 06:19 AM UTC

We're experiencing an issue with the CallHippo web dashboard. Our team is actively investigating and working on a fix, no call data is at risk.
resolved Aug 04, 2026, 06:21 AM UTC

The web dashboard is fully operational again. All features and data are accessible. Thank you for bearing with us.

Read the full incident report →

Notice July 29, 2026

India Calling Service Issue – 94 Series Phone Numbers

Detected by Pingoru: Jul 29, 2026, 10:00 AM UTC
Resolved: Jul 29, 2026, 10:00 AM UTC
Duration: —

Timeline · 1 update

resolved Jul 29, 2026, 03:03 PM UTC

Investigating We are aware of an issue affecting calling services for Indian 94-series phone numbers. Our engineering team is actively investigating the problem. Calling services for all other phone number series and regions remain unaffected. Jul 29, 2026 - 10:06 UTC Resolved The issue affecting calling services for Indian 94-series phone numbers has been fully resolved, and all services have been restored. We apologize for the disruption and appreciate your patience while we worked to resolve the issue. Jul 29, 2026 - 11:30 UTC

Read the full incident report →

Notice March 16, 2026

India Calling service Degradation for Bangalore datacentre

Detected by Pingoru: Mar 16, 2026, 10:04 AM UTC
Resolved: Mar 16, 2026, 10:53 AM UTC
Duration: 48m

Timeline · 2 updates

investigating Mar 16, 2026, 10:04 AM UTC

We're aware of a disruption impacting outbound and inbound calls routed through our Bangalore datacentre. Our engineering team is actively investigating. Calls through other regions are unaffected.
resolved Mar 16, 2026, 10:53 AM UTC

All calling services via our Bangalore datacenter have been fully restored. We apologize for the disruption and appreciate your patience.

Read the full incident report →

Minor March 11, 2026

Calling Service Disruption in Spain and Austria

Detected by Pingoru: Mar 11, 2026, 02:51 PM UTC
Resolved: Mar 12, 2026, 05:16 AM UTC
Duration: 14h 24m

Affected: Incoming CallsOutgoing Calls

Timeline · 2 updates

investigating Mar 11, 2026, 02:51 PM UTC

We are currently experiencing calling issues in Spain and Austria due to an issue with a primary carrier. Our team is actively investigating the problem and working with the carrier to restore services as soon as possible. Some calls may fail or experience disruptions during this time.
resolved Mar 12, 2026, 05:16 AM UTC

This incident has been resolved.

Read the full incident report →

Minor March 11, 2026

Calling Service Disruption

Detected by Pingoru: Mar 11, 2026, 02:04 PM UTC
Resolved: Mar 11, 2026, 02:48 PM UTC
Duration: 44m

Affected: Incoming CallsOutgoing Calls

Timeline · 2 updates

investigating Mar 11, 2026, 02:04 PM UTC

We are currently facing issues with our primary carrier, which may affect calling services. Our team is investigating the issue and working on a fix.
resolved Mar 11, 2026, 02:48 PM UTC

This incident has been resolved.

Read the full incident report →

Minor February 17, 2026

India Calling service Degradation

Detected by Pingoru: Feb 17, 2026, 06:23 AM UTC
Resolved: Feb 17, 2026, 08:07 AM UTC
Duration: 1h 43m

Affected: Incoming CallsOutgoing Calls

Timeline · 4 updates

investigating Feb 17, 2026, 06:23 AM UTC

Our monitoring system has detected a potential downstream issue affecting the India calling service for Bangalore datacentre.
identified Feb 17, 2026, 06:25 AM UTC

We have identified the issue related to the data center network routing. Our team is currently working on resolving it
monitoring Feb 17, 2026, 07:34 AM UTC

A fix has been implemented and we believe the incident is now resolved. We are continuing to monitor for errors to ensure calling service are back to normal.
resolved Feb 17, 2026, 08:07 AM UTC

This incident has been resolved.

Read the full incident report →

Major November 18, 2025

Cloudflare Outage Impacting CallHippo

Detected by Pingoru: Nov 18, 2025, 11:54 AM UTC
Resolved: Nov 19, 2025, 03:40 AM UTC
Duration: 15h 45m

Affected: Servers AvailabilityCallhippo WebsiteAdmin DashboardIncoming CallsOutgoing CallsCallhippo AppsIntegrationsPublic API

Timeline · 5 updates

investigating Nov 18, 2025, 11:54 AM UTC

Callhippo is aware of, and investigating an issue which potentially impacts multiple customers. Further detail will be provided as more information becomes available.
identified Nov 18, 2025, 12:07 PM UTC

We are currently experiencing an issue due to a Cloudflare outage affecting CallHippo services. Our team is closely monitoring the situation and working on a resolution. Some users may experience service disruptions. We appreciate your patience and will provide updates as soon as possible.
identified Nov 18, 2025, 01:00 PM UTC

We are seeing services recover, but customers may continue to observe higher-than-normal error rates as we continue remediation efforts.
monitoring Nov 18, 2025, 02:43 PM UTC

A fix has been implemented and we believe the incident is now resolved. We are continuing to monitor for errors to ensure all services are back to normal.
resolved Nov 19, 2025, 03:40 AM UTC

Callhippo services are currently operating normally. We are no longer observing elevated errors or latency across the network. This incident has been resolved.

Read the full incident report →

Major October 20, 2025

Service Degradation

Detected by Pingoru: Oct 20, 2025, 10:30 AM UTC
Resolved: Oct 20, 2025, 12:20 PM UTC
Duration: 1h 50m

Affected: Incoming CallsOutgoing Calls

Timeline · 4 updates

investigating Oct 20, 2025, 10:30 AM UTC

Our monitoring has alerted us to a potential downstream service issue with our suppliers that may be impacting multiple services
identified Oct 20, 2025, 10:33 AM UTC

We’re currently experiencing a global outage affecting calls due to issues with AWS, Vonage, and Twilio. Our teams are actively working with partners to restore services soon.
monitoring Oct 20, 2025, 12:05 PM UTC

We are seeing significant signs of recovery. Most requests should now be succeeding. We continue to work through a backlog of queued requests. We will continue to monitor and provide additional information.
resolved Oct 20, 2025, 12:20 PM UTC

This incident has been resolved.

Read the full incident report →