CallHippo Outage History
CallHippo degraded View live status →Pingoru has recorded 75 incidents for CallHippo: 74 in the last 12 months and 22 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 9 | 1 of 720 (0%) |
| May 2026 | 14 | 2 of 744 (0%) |
| June 2026 | 12 | 1 of 720 (0%) |
| July 2026 | 7 | 1 of 744 (0%) |
| August 2026 | 4 | 0 of 744 (0%) |
| September 2026 | 6 | 17 of 720 (2%) |
| October 2026 | 11 | 138 of 508 (27%) |
Incidents, newest first
Notice October 20, 2026 CallHippo API Service Disruption 9m
Started Oct 20, 2026, 09:09 PM UTC· resolved Oct 20, 2026, 09:18 PM UTC
- investigating Oct 20, 2026, 09:09 PM UTC
We're investigating a disruption affecting the CallHippo dialer and calling services. Our engineers are working urgently to restore full service.
- investigating Oct 20, 2026, 09:10 PM UTC
We're investigating a disruption affecting the CallHippo dialer and calling services. Our engineers are working urgently to restore full service.
- investigating Oct 20, 2026, 09:10 PM UTC
We're investigating an issue with the CallHippo APIs, which may impact call logs, activity feeds, webhooks, and third-party integrations. Our team is actively diagnosing the root cause.
- resolved Oct 20, 2026, 09:18 PM UTC
The CallHippo APIs are fully restored. Call logs, activity data, and all integrations are syncing normally. Thank you for your patience.
Notice October 9, 2026 India Calling service issue - Bangalore datacenter 4m
Started Oct 09, 2026, 10:23 PM UTC· resolved Oct 09, 2026, 10:27 PM UTC
- investigating Oct 09, 2026, 10:23 PM UTC
We're aware of a disruption affecting calling services routed through our Bangalore datacenter. Our engineering team is actively investigating. Calls through other regions are unaffected.
- resolved Oct 09, 2026, 10:27 PM UTC
All calling services via our Bangalore datacenter have been fully restored. We apologize for the disruption and appreciate your patience.
Notice September 29, 2026 CallHippo Dialer & Calling Service Disruption 2m
Started Sep 29, 2026, 03:39 PM UTC· resolved Sep 29, 2026, 03:42 PM UTC
- investigating Sep 29, 2026, 03:39 PM UTC
We're investigating a disruption affecting the CallHippo dialer and calling services. Our engineers are working urgently to restore full service.
- resolved Sep 29, 2026, 03:42 PM UTC
The dialer and calling services are back to normal. We're sorry for the inconvenience caused.
Minor September 11, 2026 India Calling Service Issue on Some Routes in the India Region 7h 4m Incoming Calls, Outgoing Calls
Started Sep 11, 2026, 05:12 PM UTC· resolved Sep 12, 2026, 12:16 AM UTC
- investigating Sep 11, 2026, 05:12 PM UTC
We're aware of a disruption affecting calling services on few route in India region. Our engineering team is actively investigating. Calls through other regions are unaffected.
- identified Sep 11, 2026, 05:16 PM UTC
We have identified the issue and are currently working on a fix. We will provide an update once it has been resolved.
- identified Sep 11, 2026, 06:11 PM UTC
We are currently experiencing issues with one of our carriers, affecting calls on certain routes in India. Our team is actively working with the carrier to identify and resolve the issue as soon as possible.
- resolved Sep 12, 2026, 12:16 AM UTC
This incident has been resolved.
Notice August 4, 2026 CallHippo Web Dashboard Service Disruption 2m
Started Aug 04, 2026, 06:19 AM UTC· resolved Aug 04, 2026, 06:21 AM UTC
- investigating Aug 04, 2026, 06:19 AM UTC
We're experiencing an issue with the CallHippo web dashboard. Our team is actively investigating and working on a fix, no call data is at risk.
- resolved Aug 04, 2026, 06:21 AM UTC
The web dashboard is fully operational again. All features and data are accessible. Thank you for bearing with us.
Notice July 29, 2026 India Calling Service Issue – 94 Series Phone Numbers –
Started Jul 29, 2026, 10:00 AM UTC· resolved Jul 29, 2026, 10:00 AM UTC
- resolved Jul 29, 2026, 03:03 PM UTC
Investigating We are aware of an issue affecting calling services for Indian 94-series phone numbers. Our engineering team is actively investigating the problem. Calling services for all other phone number series and regions remain unaffected. Jul 29, 2026 - 10:06 UTC Resolved The issue affecting calling services for Indian 94-series phone numbers has been fully resolved, and all services have been restored. We apologize for the disruption and appreciate your patience while we worked to resolve the issue. Jul 29, 2026 - 11:30 UTC
Notice March 16, 2026 India Calling service Degradation for Bangalore datacentre 48m
Started Mar 16, 2026, 10:04 AM UTC· resolved Mar 16, 2026, 10:53 AM UTC
- investigating Mar 16, 2026, 10:04 AM UTC
We're aware of a disruption impacting outbound and inbound calls routed through our Bangalore datacentre. Our engineering team is actively investigating. Calls through other regions are unaffected.
- resolved Mar 16, 2026, 10:53 AM UTC
All calling services via our Bangalore datacenter have been fully restored. We apologize for the disruption and appreciate your patience.
Minor March 11, 2026 Calling Service Disruption in Spain and Austria 14h 24m Incoming Calls, Outgoing Calls
Started Mar 11, 2026, 02:51 PM UTC· resolved Mar 12, 2026, 05:16 AM UTC
- investigating Mar 11, 2026, 02:51 PM UTC
We are currently experiencing calling issues in Spain and Austria due to an issue with a primary carrier. Our team is actively investigating the problem and working with the carrier to restore services as soon as possible. Some calls may fail or experience disruptions during this time.
- resolved Mar 12, 2026, 05:16 AM UTC
This incident has been resolved.
Minor March 11, 2026 Calling Service Disruption 44m Incoming Calls, Outgoing Calls
Started Mar 11, 2026, 02:04 PM UTC· resolved Mar 11, 2026, 02:48 PM UTC
- investigating Mar 11, 2026, 02:04 PM UTC
We are currently facing issues with our primary carrier, which may affect calling services. Our team is investigating the issue and working on a fix.
- resolved Mar 11, 2026, 02:48 PM UTC
This incident has been resolved.
Minor February 17, 2026 India Calling service Degradation 1h 43m Incoming Calls, Outgoing Calls
Started Feb 17, 2026, 06:23 AM UTC· resolved Feb 17, 2026, 08:07 AM UTC
- investigating Feb 17, 2026, 06:23 AM UTC
Our monitoring system has detected a potential downstream issue affecting the India calling service for Bangalore datacentre.
- identified Feb 17, 2026, 06:25 AM UTC
We have identified the issue related to the data center network routing. Our team is currently working on resolving it
- monitoring Feb 17, 2026, 07:34 AM UTC
A fix has been implemented and we believe the incident is now resolved. We are continuing to monitor for errors to ensure calling service are back to normal.
- resolved Feb 17, 2026, 08:07 AM UTC
This incident has been resolved.
Major November 18, 2025 Cloudflare Outage Impacting CallHippo 15h 45m Servers Availability, Callhippo Website, Admin Dashboard, Incoming Calls and 4 more
Started Nov 18, 2025, 11:54 AM UTC· resolved Nov 19, 2025, 03:40 AM UTC
- investigating Nov 18, 2025, 11:54 AM UTC
Callhippo is aware of, and investigating an issue which potentially impacts multiple customers. Further detail will be provided as more information becomes available.
- identified Nov 18, 2025, 12:07 PM UTC
We are currently experiencing an issue due to a Cloudflare outage affecting CallHippo services. Our team is closely monitoring the situation and working on a resolution. Some users may experience service disruptions. We appreciate your patience and will provide updates as soon as possible.
- identified Nov 18, 2025, 01:00 PM UTC
We are seeing services recover, but customers may continue to observe higher-than-normal error rates as we continue remediation efforts.
- monitoring Nov 18, 2025, 02:43 PM UTC
A fix has been implemented and we believe the incident is now resolved. We are continuing to monitor for errors to ensure all services are back to normal.
- resolved Nov 19, 2025, 03:40 AM UTC
Callhippo services are currently operating normally. We are no longer observing elevated errors or latency across the network. This incident has been resolved.
Major October 20, 2025 Service Degradation 1h 50m Incoming Calls, Outgoing Calls
Started Oct 20, 2025, 10:30 AM UTC· resolved Oct 20, 2025, 12:20 PM UTC
- investigating Oct 20, 2025, 10:30 AM UTC
Our monitoring has alerted us to a potential downstream service issue with our suppliers that may be impacting multiple services
- identified Oct 20, 2025, 10:33 AM UTC
We’re currently experiencing a global outage affecting calls due to issues with AWS, Vonage, and Twilio. Our teams are actively working with partners to restore services soon.
- monitoring Oct 20, 2025, 12:05 PM UTC
We are seeing significant signs of recovery. Most requests should now be succeeding. We continue to work through a backlog of queued requests. We will continue to monitor and provide additional information.
- resolved Oct 20, 2025, 12:20 PM UTC
This incident has been resolved.