CallHippo experienced a major incident on October 20, 2025 affecting Incoming Calls and Outgoing Calls, lasting 1h 50m. The incident has been resolved; the full update timeline is below.
Affected components
Incoming CallsOutgoing Calls
Update timeline
- investigating Oct 20, 2025, 10:30 AM UTC
Our monitoring has alerted us to a potential downstream service issue with our suppliers that may be impacting multiple services
- identified Oct 20, 2025, 10:33 AM UTC
We’re currently experiencing a global outage affecting calls due to issues with AWS, Vonage, and Twilio. Our teams are actively working with partners to restore services soon.
- monitoring Oct 20, 2025, 12:05 PM UTC
We are seeing significant signs of recovery. Most requests should now be succeeding. We continue to work through a backlog of queued requests. We will continue to monitor and provide additional information.
- resolved Oct 20, 2025, 12:20 PM UTC
This incident has been resolved.