CallHippo experienced a minor incident on February 17, 2026 affecting Incoming Calls and Outgoing Calls, lasting 1h 43m. The incident has been resolved; the full update timeline is below.
Affected components
Incoming CallsOutgoing Calls
Update timeline
- investigating Feb 17, 2026, 06:23 AM UTC
Our monitoring system has detected a potential downstream issue affecting the India calling service for Bangalore datacentre.
- identified Feb 17, 2026, 06:25 AM UTC
We have identified the issue related to the data center network routing. Our team is currently working on resolving it
- monitoring Feb 17, 2026, 07:34 AM UTC
A fix has been implemented and we believe the incident is now resolved. We are continuing to monitor for errors to ensure calling service are back to normal.
- resolved Feb 17, 2026, 08:07 AM UTC
This incident has been resolved.