CallHippo experienced a major incident on October 7, 2025, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Oct 08, 2025, 10:13 AM UTC
Resolved This incident has been resolved. Oct 07, 2025 - 16:30 UTC Monitoring A fix has been implemented and we are monitoring the results. Oct 07, 2025 - 16:05 UTC Identified We have identified the cause of the issue and have taken corrective actions. We are monitoring the impact of those mitigations. Oct 07, 2025 - 15:40 UTC Update We are continuing to investigate the issue. During this time some of call will drop Oct 07, 2025 - 15:35 UTC Investigating We are currently investigating a delay in database operations Oct 07, 2025 - 15:20 UTC