Calix Outage History

Calix is up right now

Calix had 5 outages in the last 2 years totaling 41h 31m of downtime — averaging 0.2 incidents per month.

There were 5 Calix outages since June 30, 2025 totaling 41h 31m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://trust.calix.com

Critical September 24, 2025

Cloud Incident CI-24-35: Product Outage: Calix Cloud >> Cloud Access

Detected by Pingoru
Sep 24, 2025, 03:22 PM UTC
Resolved
Sep 24, 2025, 04:42 PM UTC
Duration
1h 19m
Affected: Calix Service Cloud (calixcloud.calix.com)CSC APICalix Engagement Cloud (calixcloud.calix.com)Usage APIUpload APICalix Operations CloudCalix Deployment Cloud
Timeline · 4 updates
  1. investigating Sep 24, 2025, 03:22 PM UTC

    We are currently investigating reports of issues with Calix Cloud. Additional details and regular status updates regarding this matter can be found on the Calix Community at the following link: https://community.calix.com/s/feed/0D5Pm00001IesSpKAJ

  2. identified Sep 24, 2025, 03:23 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Sep 24, 2025, 03:40 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Sep 24, 2025, 04:42 PM UTC

    This incident has been resolved.

Read the full incident report →

Major September 11, 2025

Product Disruption: Calix Service Cloud >> Subscriber Turn up and Troubleshooting (TR-069)

Detected by Pingoru
Sep 11, 2025, 03:45 PM UTC
Resolved
Sep 12, 2025, 12:00 AM UTC
Duration
8h 14m
Affected: Calix Service Cloud (calixcloud.calix.com)
Timeline · 3 updates
  1. investigating Sep 11, 2025, 03:45 PM UTC

    We are currently investigating reports of issues with Subscriber Turn up and Troubleshooting (TR-069) in Calix Service Cloud. Additional details and regular status updates regarding this matter can be found on the Calix Community at the following link: https://community.calix.com/s/feed/0D5Pm00001GfuLIKAZ

  2. monitoring Sep 11, 2025, 05:45 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 12, 2025, 12:00 AM UTC

    This incident has been resolved.

Read the full incident report →

Major July 30, 2025

Product Disruption: Calix Service Cloud >> Telemetry Connection

Detected by Pingoru
Jul 30, 2025, 02:51 AM UTC
Resolved
Jul 31, 2025, 06:40 AM UTC
Duration
1d 3h
Affected: Calix Service Cloud (calixcloud.calix.com)Calix Operations CloudCalix Deployment CloudCommandIQ
Timeline · 3 updates
  1. investigating Jul 30, 2025, 02:51 AM UTC

    We are currently investigating reports of issues with Telemetry features in Calic Service Cloud, Calix Operations Cloud,Deployment Cloud and CommandIQ App. Additional details and regular status updates regarding this matter can be found on the Calix Community at the following link: https://community.calix.com/s/feed/0D5Pm00001AcAgAKAV

  2. monitoring Jul 30, 2025, 06:21 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 31, 2025, 06:40 AM UTC

    This incident has been resolved.

Read the full incident report →

Major July 16, 2025

Product Disruption: Calix Service Cloud >> Subscriber Landing Page

Detected by Pingoru
Jul 16, 2025, 07:08 PM UTC
Resolved
Jul 16, 2025, 10:06 PM UTC
Duration
2h 58m
Affected: Calix Service Cloud (calixcloud.calix.com)CommandIQPerformance Testing
Timeline · 3 updates
  1. investigating Jul 16, 2025, 07:08 PM UTC

    We are currently investigating reports of issues with Subscriber Landing Page in Calix Service Cloud. Additional details and regular status updates regarding this matter can be found on the Calix Community at the following link: https://community.calix.com/s/feed/0D5Pm0000180NIEKA2

  2. monitoring Jul 16, 2025, 08:56 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 16, 2025, 10:06 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical June 30, 2025

Platform Outage: US Calix Cloud

Detected by Pingoru
Jun 30, 2025, 04:05 PM UTC
Resolved
Jun 30, 2025, 05:15 PM UTC
Duration
1h 9m
Affected: Calix Service Cloud (calixcloud.calix.com)Calix Operations CloudCalix Deployment Cloud
Timeline · 3 updates
  1. investigating Jun 30, 2025, 04:05 PM UTC

    We are currently investigating reports of issues with Calix Service, Deployment and Operations Clouds. Additional details and regular status updates regarding this matter can be found on the Calix Community at the following link: https://community.calix.com/s/feed/0D5Pm000015j9W9KAI

  2. monitoring Jun 30, 2025, 04:16 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jun 30, 2025, 05:15 PM UTC

    This incident has been resolved.

Read the full incident report →