Calix incident

Cloud Incident CI-24-35: Product Outage: Calix Cloud >> Cloud Access

Critical Resolved View vendor source →

Calix experienced a critical incident on September 24, 2025 affecting Calix Service Cloud (calixcloud.calix.com) and CSC API and 1 more component, lasting 1h 19m. The incident has been resolved; the full update timeline is below.

Started
Sep 24, 2025, 03:22 PM UTC
Resolved
Sep 24, 2025, 04:42 PM UTC
Duration
1h 19m
Detected by Pingoru
Sep 24, 2025, 03:22 PM UTC

Affected components

Calix Service Cloud (calixcloud.calix.com)CSC APICalix Engagement Cloud (calixcloud.calix.com)Usage APIUpload APICalix Operations CloudCalix Deployment Cloud

Update timeline

  1. investigating Sep 24, 2025, 03:22 PM UTC

    We are currently investigating reports of issues with Calix Cloud. Additional details and regular status updates regarding this matter can be found on the Calix Community at the following link: https://community.calix.com/s/feed/0D5Pm00001IesSpKAJ

  2. identified Sep 24, 2025, 03:23 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Sep 24, 2025, 03:40 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Sep 24, 2025, 04:42 PM UTC

    This incident has been resolved.